Point Broadband

Category: Internet service provider

Address: 21297 Old Dominion Rd, Bristol, VA 24202, USA

Phone: +18444076468

Reviews

Devin Robinette

Oct 24, 2022

Too many outages. I would recommend another ISP, if possible.

Connie Yates

Oct 22, 2022

My installation technician Andrew was excellent in every way: providing information, answering questions, teaching and patiently taking as much time as needed with me. He can't be beat.

Debra Rose

Oct 21, 2022

Andrew at Point Broadband got our internet connection set up. He was polite, knowledgeable and helpful! Thank you !

Sheila Forney

Oct 21, 2022

Excellent service! Tim Kirk took his time and explained everything in terms i could understand.

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Questions & Answers

why does the net go off every 2 to 3 mins

cindy robinbson | Oct 23, 2020
Michael Kiser | Nov 27, 2021

Have you called in to PBB and ask them this very ? Hope all is well now.

Can you sign up for service, and pay later?

Shari Welch | Oct 24, 2019
Michael Kiser | Nov 27, 2021

PBB will do the install free and your 1 month using PBB will be free.

what your speed and prices

jordan henderson henderson | Oct 23, 2021
Taylor Nipper | Oct 23, 2021

Hi Jordan, thanks for your inquiry. Our plans and pricing vary by location. The best way to find out is to enter your address here: https://point-broadband.com/check-availability/

Does your company have phone service

Debbie McConnell | Oct 9, 2022
Point Broadband | Oct 9, 2022

Hi Debbie, we do offer phone service in most of our areas. We would need your address to confirm for your area. Thanks

Is there a outage in St. Paul VA 24283

Michael bradley | Oct 23, 2021
Taylor Nipper | Oct 23, 2021

Yes, there is an issue with the DNS server and technicians are working to resolve the issue.

Why is the internet going out so often at night

Dana Treadway | Oct 23, 2021
Jon Moore | Oct 23, 2021

Call and ask. I too use my internet throughout the night with only an occasional interruption maybe once a month when they go offline for servicing.

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what is avaible when you get streaming service with point

Penelope Neal | Oct 23, 2021
Taylor Nipper | Oct 23, 2021

Hi Penelope, we do not offer a streaming service, however there are several streaming services you can choose from when you have a strong internet service. You can learn more here: point-broadband.com/streaming

Do you offer telephone service

Carolyn Helton | Oct 23, 2021
Abigail Thacker | Oct 23, 2021

Point Broadband offers Internet and Landline

Why is channel 11 going and coming my other stations are ok

Marcine Robinette | Oct 23, 2021
Travis Payne | Oct 23, 2021

I have the same problem at times try resetting the cable box

Recently, a few channels I normally watch, aren't on. They're still offered in the channel guide line-up but the channel is blank. Have they been dropped or removed?

Jennifer Spade | Oct 23, 2020
Point Broadband | Oct 23, 2020

Hi Jennifer, what are the channels you are missing? The only channels that have been dropped recently are the music channels.

Do you service Dryden , VA 24243

Melinda Davis | Oct 23, 2020
Taylor Nipper | Oct 23, 2020

We have service in parts of the Dryden area. Please check your address here: https://point-broadband.com/check-availability/

What kind of cord do I need for internet, is it cat 5 and what kind of adapter do I need. Had to move furniture around and cords were not long enough

Linda Myers | Oct 23, 2020
Point Broadband | Oct 23, 2020

Linda, please call our tech support at 844-407-6468 or contact us at https://point-broadband.com/contact/. Cat 5 ethernet cable is what is used to connect to router.

On demand not working

Action Figure Junkie22 | Oct 23, 2020
Teresa Harless | Oct 23, 2020

Yep. Reported 3 times in 3 weeks. Get: Page Load Error; Code 401; Description: Unauthorized. Details say: kx:failed to load resource; Web exception: remote server returned an error; unauthorized. On my TV and also a friend's near The Virginian. Last tech says vendor issue. Looking at Hulu. Turned on and off many times. Did a reset twice. 2 technicians acknowledge problem. Know I'm not crazy seeing friend's is same.

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what info do i need from you to set up outlook e-mail

Wayne Bonham | Oct 23, 2020
Jeremy | Oct 23, 2020

A Microsoft account

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