New Hope Manor

Jeff Malone

I am very impressed with the entire team, staff is very knowledgeable and provide great customer service. Great place to bring your loved one’s

Amee Dawn

This place has a nickname of “No Hope Manor” by locals for a reason. There’s a few nurses here named Susan. One is very kind and used to be a hospice nurse, she was a sweet lady and also very kind to me and my mom. The other Susan allowed my dying grandmother to go 15 HOURS without her morphine. My poor tiny grandma laid in pain while they only allowed us TWO hours A DAY to be by her side. My grandma died alone and suffering because this place 1) wouldn’t allow her hospice nurse in, 2) wouldn’t allow her family to be with her advocating for her. I don’t care if this was during covid times or not. The way this facility treated her and us was unacceptable. AFTER my grandma died, the rude Susan had the nerve to tell me and my mother to “take our time” with saying our goodbyes. I actually had a friend who worked here for two months who warned me to NOT put my grandma here but we had no where else to take her. We already filed a report with everyone we could. I wouldn’t recommend this place before the lock downs and I warn everyone about it now after the lock downs. Texas had zero restrictions for end of life and for hospice nurses, yet this facility thought they could make their own rules and deny her the services she needed and her family. Not only did she suffer and die alone, but her great grand children didn’t get to say goodbye, and I am traumatized from watching her suffer and from being restricted from being with her. How could a nursing home have such little compassion? They can claim covid dangers all they want but, they would only allow us two hours a day and only two people in her room, the third person could wait across the hall, what the heck? We had to leave and come back the next day.

Matthew Allen

Worst place ever. My dad was transferred from hospital with a broken neck to get therapy and rehab. This place let him fall three times and third time major stress fracture to rotator cuff and bruised entire bicep. The claimed her never fell. Therapy was a big joke and insurance fraud. They appears 2 times for maybe 5 minutes over a period of 4.5 days. He was moved to Encompass rehab and immediately began improving.

Kelly Breadman

This is the worst place to take a loved one. Staff dont care