York County Natural Gas Authority

Category: Energy supplier

Address: 965 W Main St, Rock Hill, SC 29730, USA

Phone: +18033235304

Opening hours

Sunday: Closed

Monday: 8:30AM–5PM

Tuesday: 8:30AM–5PM

Wednesday: 8:30AM–5PM

Thursday: 8:30AM–5PM

Friday: 8:30AM–5PM

Saturday: Closed

Reviews

S miller

Aug 10, 2022

Alway great customer service drive thru

Jonathan Franklin

Jul 26, 2022

Bad place, rude employees, dangerous work practices

Mike Brazen

May 13, 2022

Great service, but their pricing has gone up significantly.

Charles Campbell

Apr 27, 2022

Winter is coming, hurry, I need a meter for my new unit. Thanks, I'm loving it here in York. Looking forward to spending lots of money on your gas. Have a blessed day, thanks Chuck

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Questions & Answers

Do you have 24 hour service calls

Christin Stevens | Oct 23, 2020
MissKesha Miller | Oct 23, 2020

I dont know if they do but you can always call their main line and it gives you the in information there

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If the home is on a slab, and there is gas heat already in the home, can a gas stove be added? How difficult is this to run the line to the kitchen

Shelly Phillips | Oct 23, 2020
York County Natural Gas Authority | Oct 23, 2020

Probably so. Call our sales line and they will be able to ask you additional questions to confirm. We don’t sell gas ranges but can do the piping and installation for you. Call 803-323-5315

how to request address change

Karen Boyle | Oct 23, 2020
York County Natural Gas Authority | Oct 23, 2020

Call customer service at 803-323-5304.

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Will ycng connect a gas heater that I purchased from someone else, and how much does it cost

Ralph Mitchell | Oct 23, 2020
York County Natural Gas Authority | Oct 23, 2020

We will connect appliances if they are NEW. If you purchased a used appliance from someone else we will not be able to connect it for you. Be sure to have a licensed Heating & Air (HVAC) technician or plumber, certified in gas piping complete the installation for you. If you have additional questions, please call our sales department at (803) 323-5315.

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What color are the gas lines

Rebecca Wright | Oct 24, 2019
York County Natural Gas Authority | Oct 24, 2019

Pipeline markers you might see on roadways are traditionally yellow. Natural gas pipelines are generally located along roadways, private property and in corridors or rights-of-ways. Markers are placed at regular intervals, where needed, to indicate the presence of a pipeline. These yellow markers are visible where pipelines intersect streets, railroads, streams or rivers, and in heavily congested areas. Gas pipes in your home may be different colors depending on their make-up - copper or other tubing could be copper, black or grey. If you are trying to identify your in-house piping you need to contact a certified and licensed plumber or hvac technician. Feel free to contact us for additional information. 803-323-5304

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which nr to call in emergency

THERESA FERNANDO | Oct 24, 2019
York County Natural Gas Authority | Oct 24, 2019

866-201-1001 or Call 911 if you have a gas emergency.

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Does your county natural gas sell and install water heaters

Linda Lanum | Oct 24, 2019
MissKesha Miller | Oct 24, 2019

Yes they sell and install water heaters but like the gentleman commented as well as i have heard from a few other people that the company will quote you on one price but will not honor it

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We want to remove a gas fireplace with logs. Does the gas line need to be handled by a professional? Who could do this for us?

pam williams | Oct 24, 2019
York County | Oct 24, 2019

Yes, the line needs to be removed by us or a plumber certified in gas piping. Call us to schedule - 803-323-5304. Ask for Rebecca

Need to put in a gas line for new stove. There is a line for dryer in the laundry room. Can that be extended or do we need a new line. We are on a slab foundation. Who would be able to do this safely? Thanks.

pam williams | Oct 24, 2019
York County | Oct 24, 2019

Give our Customer Service Dept a call. Slab is more difficult but it’s likely the line can be extended. A rep may need to come out to see. Call 803-323-5304

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do you assist with converting a propane tank grill to natural gas? there appears to already be a natural gas line established. Just need the conversion kit I bought to be installed.

Cynthia Elam | Oct 24, 2019
York County Natural Gas Authority | Oct 24, 2019

Yes, contact our sales group for specifics on how that can be done. 803-323-5315

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Is better to keep the thermostat at a constant 75 and raise it for showers to 77, then keep it there until it satisfies, then return it to 75. OR, is it more economical to keep it at 72, raise it to 77 when feeling chily, then return it to 72?

Roberta Harrison | Oct 24, 2019
York County Natural Gas Authority | Oct 24, 2019

For the greatest efficiency, it's actually recommended to set your winter thermostat to 68°F and adjust it down when you sleep or leave your home for several hours. According to ENERGY.GOV - It's tempting to leave the thermostat on at a set temperature, so that the room is warm when returning home. Many assume this saves energy, because the heater won’t have to work as hard to heat the room to the desired temperature. It's actually more efficient to heat your home just as you need, which means turning the heat off or down when you leave the house, or setting your programmable thermostat to do so if you have one. Did you know that you can save around 10% on your heating bills by turning your thermostat back 10°–15° for eight hours? For more articles on this subject, go to: https://www.energy.gov/search/site/winter%20thermostat%20setting?f%5B0%5D=bundle%3Aarticle

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Would it be necessary to come into the office to change account name?

Judy Worthington | Oct 24, 2018
Janeane Pesantes | Oct 24, 2018

Call them!

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Why is the office closed today?

Marilyn Magers | Oct 24, 2018
Patrick Burris | Oct 24, 2018

They are open the sign says close on 4th July

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Moving plants and installing replacement plants and bushes. Am I required to notify you on this minor landscaping?

Richard Driskill | Oct 24, 2018
York County Natural Gas Authority | Oct 23, 2020

You need to call SC811. They will notify member utilities, including us, to have all underground utilities marked. From a cell phone in York County call 888-721-7877 to be sure you reach SC811 and not NC.

Do they fill CNG truck's here to

joshua orvin | Oct 24, 2018
York County Natural Gas Authority | Oct 24, 2018

Yes, we have public CNG fast-fill station on our campus.

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How to lit pilot. Gas knob is on parallel to line. Black knob is on pilot..gas on high.. hit the pilot and see the spark. Nothing happens.

Ramon Gonzalez | Oct 24, 2018
Patrick Burris | Oct 24, 2018

It might not be getting gas from outside or if it's like mind it has to be in the pilot position either way you might have to call you gas company to be on the safe sids

Do you install water heaters

Danny Hyslop | Oct 24, 2017
sandmans song | Oct 24, 2017

Yes

Do you sell vented gas logs with remote?

Connie Clawson | Oct 24, 2017
York County Natural Gas Authority | Oct 24, 2019

Yes, they are available by special order.

Do you have emergency workers on sunday?

Sylvia Mahaffey | Oct 24, 2017
York County Natural Gas Authority | Oct 24, 2018

Yes. We have employees available 24-hours a day for emergency calls.

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