Dinkins Auto Service

Ludivine Renaud

I am a single mom, and had a terrible experience w DINKINS auto service. Front desk lady seems to hate her job and has no customer service skill, she called me mid-morning to provide a quote but was short with me when I asked details/questions. I clearly explained I could not pay the amount of the quote $1700 so I did not approve some of the service to be done to reduce the bill to $1100 (or so i thought). i also asked to talk to a mechanic and she said all busy. Called me again early afternoon to tell me she had to order other parts, an extra $200, so my final bill is not $1900!!!! I was shocked, obviously there was a misunderstanding but she was short with me. she called again that day at 4:30pm to let me know that MY CAR IS NOT READY, mechanic already left for the day, i cant get my car back tonight. This never happened to me before, especially was sway bar links and bushing replacement (usually straightforward work). I asked her how I am supposed to go get my kid at school before 6pm without a car... she couldnt care less. Next morning, I called them, asked to get the original and updated quotes by email, and a written confirmation that my car will be ready today. she again had an attitude, and said no guarantee car will be ready... I explained that if they dont release my car that day, I would call the police. she laughed. I went to pick up my car with a male friend later that day, we tried to get to the bottom of this with the owner, he is the brother of that secretary, he was more reasonable but still shady, he said he was standing there when she gave me the quote over the phone, funny because I asked to talk to a mechanic and she said all busy... i ended up paying $1700 and cleared the air that I was really disappointed and will not come back. also had to pay ubers. lot of money spent in a shady auto repair shop, i do not recommend it. my friend also said he had similar bad experience, the final bill was more than initial quote by a lot, and the parts used not good had to replace soon after. from other bad reviews i read, it seems the front desk lady is racist... I have an accent (from Europe) but been in Charleston 22 yrs and i can tell she had an issue with me as a client.

Kathryn Kucera

Friendly, knowledgeable, courteous, efficient, reasonably priced, experienced.

AJ J

Fair, honest, good work

Gayle Newcomb

The trunk latch was replaced. I took the car to Dinkins one morning and the car was ready the next morning! Great service and prompt. Very pleased.