Budget Car Rental

Kelvin Smith

Hi, I recently rented a car from Budget Rental Car from the airport in Albany, Georgia . I checked the vehicle prior to leaving the business and informed the representative of what seemed to be a minor concern. After providing pictures, was informed that they were aware of the discrepancies which had already been documented. After business hours, it was determined that the front end was out of alignment. I did call a representative and informed her that I would notify the airport location first thing the next morning. After contacting a representative via phone the following morning, I informed her of the situation and to my surprise, she did not even apologize and only informed me that she would contact as soon as she had another vehicle available. Needless to say… no one from this Budget Car Rental ever followed up or got back in contact with me. The vehicle I was rented on Thursday and scheduled to be returned on Monday… upon returning the car at the airport, I informed the representative that the car needed a front end alignment with her response “I’ll let them know” no apology what so ever therefore I can not refer or recommend Budget Rental Car to anyone at this time. 🤦🏽‍♂️ K. Smith

Shaniqua Fields

That woman that works there got a serious problem with me and I don't even know her.. She always trying to find a reason for me not to get a car when I be having all my documents🙄

Warner Smith

Great customer service!!

Danielle Simmons

Service wasn't horrible but could still use some work. I reserved a standard suv but I received a Toyota rav 4. I looked up their standard suv and that wasn't on the list. The cars maintenance light kept coming on and backseat sensors kept going off even when no one was in the seat. I called twice and was in hold for a long time. I hung up because I had business to tend to. It wasn't a great experience and I will not be back.