Fairfield Inn by Marriott Boston Tewksbury/Andover

Peck Family

Just ok. Upon check in I was asked if I wanted housekeeping. I answered yes. When I can back to my room the following night housekeeping never came. I asked the gal at the front desk about it and she said I was on the schedule for the following day. Fine. So the next morning on my way out I asked again to make sure I was getting housekeeping that day. A different girl stayed no, I was not in the schedule for cleaning. I asked to be added considering I have been asking since check in and she said no i could only get towels. Are you kidding? Aside from the lack of customer service, the room was not that clean when I checked in and it felt like there was moisture in the room. It’s a really dated hotel. The pool Is meh. Don’t get fooled by all the nice pictures… it’s not that nice!

Alejandro S.

Really bad experience. Three days until a full (any) room cleaning service is something I can understand for the price, but when it didnt happen after 5 days already is something that killed my patience (even worse because i was told for the last two days that the cleaning was scheduled for the day, so from customer experience is absolutely disaster) [update - 6th day] finally, after we made sure someone does the cleaning on...the...6th day, yes, when we return to the room in the night only one bed is prepared, and the kids one remains untouched with same lines. This already sounds like a bad joke. Probably one of the worst experiences in a hotel in my life

Kristie

Positive: Staff was very friendly, clean rooms, breakfast had a good selection of food. Only $20 for incidentals which is the best reasonable rate to pay by far! Negative: None

Nicole Santosuosso

I read reviews on this hotel after I had already booked and was not looking forward to my stay. So many negative reviews and was very surprised walking into the lobby. Wasn't at all like ppl had described. This hotel was great ! Nice, clean, inviting etc. Staff was extremely friendly and easy to speak too. The rooms were awesome n spacious. Beds were comfortable, especially the pillows. There was a sofa in the room with 2 small round tables that were perfect to sit at and eat/relax at. It had a stand up shower which I like way more then a tub. I am the kind of person who gets uncomfortable with hotels and germs etc. So I bring my own pillowcases, blankets and such but be had forgotten everything except my pillowcases and was relieved at how clean the sheets and blankets were. Even when I cleaned all the surfaces myself with Lysol wipes they were already clean. Usually I find stuff I rather not while doing this. Overall I would return and recommend anyone staying here. I gave 4 stats only bc I believe every place can always improve. Oh and FREE breakfast is always nice when staying at a hotel.