Address: 1703 Gloucester St, Brunswick, GA 31520, USA
Phone: +19122617100
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: Closed
Billy Kirkland
Friendly ☺️
Jen Macri
ABSOLUTELY horrible customer service!!! I rarely ever get a bill emailed or mailed to me & when I do it’s usually a disconnect notice (usually every 3 months or more) I try to remember when it’s due on my own. I paid just under $200 on the 6th and it is now the 14th & I apparently under paid by $17.32 so they shut it off and then charged me $75 to reconnect and refused to turn it back on unless I paid the remainder of my bill as well that isn’t due until the 31st of this month costing me an additional $192 totaling over $400 in under a week & a half (8 days to be exact). All because they don’t send my bills. The woman I spoke with was also very dismissive and condescending. I’ve done 18 years in customer service management & still can’t believe people with no patience or people skills insist on working with the public.
Kelly Johnson
My water main broke, called the city, they were out within the hour, diagnosed the issue and was resolved with another team within several hours. Impeccable customer service, communication, and resolution, the entire team from beginning to end us to be commended.
Debbie White
I'm writing because I handle the Payables for my employer. We have been looking for our bill (we have never received it.) When I called to see what the problem was I was told our bill was due October 5th. Today is the 12th!! I explained we have not received our bill for September I was told "there is problem with the mail. You might get it late, or not at all!" Certainly not a way to handle a utility business. I see that several people have had their services disconnected, after paying their bill; then, they are charged a reconnect fee! Sounds like someone needs to conduct an audit and see what the problem is. This seems to be "typical" of the City of Brunswick.
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Thanks for your interest in making contact with us. Depending on the context of your inquiry, it may be beneficial for you to first reach out to our customer service staff. Their information is available here: https://www.bgjwsc.org/customer-service/ Details regarding the BGJWSC Commissioners is available here: https://www.bgjwsc.org/departments/commission/ Best wishes, Jay Sellers Director of Administration
Hi, I'm Jay Sellers. Sorry for the delay in responding. We recently produced a short video that should be able to help! https://www.youtube.com/watch?v=Q9OfHNc_K3g
Very friendly ☺️
The service order will automatically be created at about 3 AM on the cutoff date listed on the bill. Once that has been generated, the disconnection will procede. To avoid disconnection, please ensure that a payment is posted one business day before the cutoff date that will pay the balance down below $100.
Wow
Hi, this is Jay Sellers. You're welcome to use the "transfer service" form available at our website: https://www.bgjwsc.org/customer-service/
The first set of bills that went out this month would have included a cutoff date listed for any arrears balance of $100 carried over from the previous month. I believe the earliest cutoff date would be 4/5/18.
The call volume began exceeding our ability to answer promptly, if at all, following the rate increase July 1, 2017. As of today, Tuesday January 16, 2018, we now have three new staff in a dedicated Customer Service Call Center. That solution should enable you to reach us by phone now.
At 31525
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