FN America, LLC

Drew Family

Company is either incompetent or just doesn't honor some incentive program commitments. Been over a year and still haven't received what was promised. They said they ran out of inventory, then sent me a solicitation offering a special price on the product they said they didn't have. Will never do business with them again, but I know they don't care.

Matthew Hamilton

After getting one of their brand new FN 502 Tactical's, they released a safety bulletin because apparently they don't do proper testing before releasing new models. I sent it in on February 8th and it was checked into their system on February 16th. The safety bulletin said the turnaround time was 2 weeks. On February 23rd, I was informed the turnaround time was now 3 weeks. After 3 weeks, I reached out and magically the next day they called me asking for the FFL info to ship a new pistol (the one I sent in was deemed unfixable I guess). The FFL provided their information same day. 2 days later, I reached out asking when it would be shipped and no response. 3 days after that I reached out again. 3 days later I reached out again. I'm now at a week and a half with no response as to when they will ship out my new pistol. I am now at the end of week 6 without a 502, still waiting on them to send me a replacement for a brand new pistol that they sent out with a factory defect, and without any response from them in a week and a half. Terrible customer service. Good thing the Sig P322 was released, no one should deal with FN.

Caleb

Doesn't offer industry discounts.

Teri Schiavi

PSA: The store/showroom is permantly CLOSED. MANUFACTURING ONLY. Save yourself the drive all the way out there. They are aware of the Google issue but have not posted anywhere that I saw.