ArrowPointe Federal Credit Union

Adam Rowe

Good luck getting someone on the phone. When I called it said I was 6th in queue.Been on hold an hr. Its like this everytime ive called in the past 6 months. I dont even know if they ever answer.

SuperBad Mclovin

Although some of the staff are friendly, hardly any of the loan officers return your call. Since covid, myself and others I'm sure faced a difficult time with making payments on time. I explained to them( mainly mary) my situation and she continued to almost every week and threatened me with a repossession, although my payments may be a few days behind the due date. I was even called for $2 I lacked on my payment! I talked to several people that dealt with other banks and the excused them up til July or further, but not this bank.

cameron mcguirt

This place froze my funds on Friday the 13th 2019. I deposited my check that morning and used my debit card once during the day. Later that evening I was told at dinner the same card would not work. So I was forced to pay with my cc. After dinner and on the way home I went through a drive through for my youngest daughter and my Arrowpointe visa was frozen as well. I called the number on the back of the visa and was told there was nothing anyone could do. So Arrowpointe left me, two weekends before Christmas, without access to my own money. I understand security, but to not have a way to fix it for days before Christmas is unacceptable. I will be coming Monday to withdraw and cancel my account. Does anyone here have a suggestion other than Founders??

Sono

The service is slow. Their apps and website need an update.