Carrabba's Italian Grill

Terrica Moorman

The food was great! But the SERVICE was even better! Our server Laura was absolutely amazing. I’ve also worked in the service industry myself and I always recognize when good service is being given. She was very attentive we never had to ask for refills, she was consist with checking in and even when asking for so much she was so kind. Her vibes are immaculate. She had better service than the servers at Frankie Roland’s downtown. We will be asking for Laura every time we go back!

Katie Lewis

I’ll begin by saying I’ll follow up with an email to Mike the proprietor tomorrow. Mike, who wasn’t on shift at all on one of the busiest nights in the service industry, will find out about this then, since he didn’t bother to be there for his team. I wish I could give zero stars. Table of 5, not in a hurry, just wanted a good dining experience at my Daddy’s request. I did request a high top, my parents are elderly and one is injured so booths or getting down to a table would be hard, but we’d settle for a table if we had to. Walked in, told 25 minute wait. 45 minutes later I walked to the hostess stand, saying I hoped the high top we requested was going to be ours. Nope. The woman who came in later than us and without reservations walked up again and fussed louder than me and got it. Staff lied to my face, told me she was ahead of us in line, but I was there when she arrived and heard it all. She just fussed earlier and louder. Waited patiently again, stayed outside with parents who I told to stay cool and seated in their car. Finally saw another gentleman who was there well after us walk up to question the hostesses. Asked to speak to a manager after being told it would be an additional 45 minutes on top of the original 25 he was quoted. He had waited 30 minutes already for a 2 top. Hostess just walked off with no response. 5-7 minutes later Shelly, Service Manager, walked up and was snippy and downright lacked empathy told us they were over 4 short in the kitchen and had wait staff covering it and were doing the best they could. Other gentleman asked why he wasn’t apprised of that when they arrived so he could make other choices 35 minutes before. No response from Shelly. Finally seated over an hour later. Over 12 other patrons realized what was going on when they heard 3 upset customers and just left. Ancia (I probably butchered the spelling and I’m sorry) was a WONDERFUL waitress and did the absolute best she could have. Even apologized for the wait on the ticket. She went above and beyond. Some of our food arrived so cold (cooked but cold) we had to ask for it to be microwaved. She offered to have it fresh made but we knew it was cooked and just wanted it heated. Didn’t have the ability to wait all over again. Chef staff needs to be taught how to cook the lobster ravioli. I’ve seen it ordered 4 times at the table I’ve been at, once when I ordered it. It’s. Just. Not. Being. Cooked. Enough. It’s hard, not tough, not chewy. It’s undercooked. Josh, at the bar, was also the absolute best. He took care of us at the bar while we waited and again once seated when we ordered a mixed drink or wine for the table. He and our waitress were the only high notes. Won’t ‘keep giving it a try’ since change in management. Will recommend anyone who asks to meet us here goes elsewhere.

Heather A.

Traveling through town and looked for a place to eat, had never been to a Carrabba’s before but had heard good things. Was not disappointed. Service was great. Food was excellent, reasonable portions. Will definitely be going back again when down this way.

Xinbo Wang

Super nice stuff here and food is higher quality than other chain stores.