Viva Nail Spa

Veronica Carr

Pretty place but they’re extremely rude. My friend and I wanted to get nails done together. I got there before she did and they were treating me like I was stupid saying that I needed to start getting my nails done before she got there because they might not have availability later. The place was EMPTY. Plus, so what if I want to wait for my friend? That’s my problem, you don’t need to be rude about it. For a nail “spa,” they should understand that getting your nails done is meant to be an experience, not a “task.” Same goes for people who go get coffee at Starbucks instead of brewing it at home. I walked out before giving them my money. It wasn’t worth the disrespect.

T. Curry

They suck!!!! Especially the male manager. I didn’t want to leave any stars, but I had to select one to write a comment. I entered this establishment at 1:47, the receptionist told me 45 minutes. I entered my information as a new customer and informed the receptionist I’d be back. I l returned at 2:35. After waiting an additional 30 minutes, I asked the receptionist, if I’d be next? She directed me to the manager. I spoke with the manager, stating that the receptionist told me 45 minutes and how much longer and I noticed that I walked in with several ladies and they were serviced before me. The manager lied and said they were here before. I know that was not true. I asked if a polish change was not priority? He proceeded to ask me if I knew who they were? He then said that they are the number 1 nail salon in the county. Needless to say I will NEVER RETURN, number in the county or not. The managers customer service was curt and distasteful. The receive no stars. I felt racially profiled. :(

Aqueelah Jackson

Mrs Linda excellent customer service keeps me coming back she always takes her time

Couch Conversations

My appointment was at 10 am. After having me sit with my feet in water for almost an hour, they came over and asked if someone else could do my pedicure. I said okay. While Anthony was doing my pedicure, Dion (my appointment showed up). When I got to the station for my nails, he was working with someone else and I had to wait an additional 20 minutes. When I went to check out, I was inform that there was an increase in price (I was there 3 weeks prior) and I was charged an additional $15 for gel polish on my toes which no one told me until after it was done. I made no argument, I paid the $105 for what normally costs me $85 and indicated I would be back shortly with cash for the tip. When I returned, the manager (one with blonde like hair) was rude. 3.5 hours & $125 leaving not feeling valued or appreciated. I do like the work they did but their service sucks! What’s the point in making an appointment? I will not be returning to this salon. Update: as you can see from the owner’s response, she lacks interpersonal communication skills and business acumen. I love my Nail Tech Wendy but I will not be going back there. As you can see from the owner’s comment/reply that she lacks business acumen & interpersonal skills. How many businesses owners are ready to clap back versus making it right? I have NOT been back