Address: 670 E Travelers Trail, Burnsville, MN 55337, USA
Phone: +19528949385
Sunday: Closed
Monday: 9AM–5PM
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–5PM
Saturday: Closed
Amanda Stankoski
My husband and I went on Mon for a part for our AC. There was a younger guy who was nice and helpful, and the lady in the back office was also very sweet and engaged with my kids when we went in there today. The rest of the staff at the desk are so condescending and rude. They argue with customers (my husband and I, and we heard one other couple be treated the same) they act like they hate what they do or maybe just hate life in general. We ended up going to Dey Distrubuting in Eagan and it was a night and day difference in how we were treated. Definitely lost us as future customers and will not recommend to anyone else either.
paul wilson
Had what I needed. Good people to deal with.
Scott Moen
Very difficult company to do business with. I am building a new house and Ferguson is not willing/able to provide me with the details I ask for. They will not give pricing, the part descriptions provided on the quotes are cryptic and it is VERY difficult to match the selected components on the quote with the items in the showroom...without a sales agent pointing them out. My wife and I stopped into the showroom without an appointment requesting assistance with matching the items on our invoice with the items in the showroom (to verify the correct items before they were purchased by my builder). The receptionist was less then helpful. She made it very clear that I SHOULD HAVE MADE AN APPOINTMENT and walk-ins are not welcomed. She instant messaged the sales agent I was working with to see if she was available to help me. She told me the agent was not able to see me. I asked if someone else could help us (we only needed 5 minutes of someone's time), she said no. I asked if she could help us match the items on our invoice to the showroom items and she said she could not. In the end, my wife and I walked blindly around the showroom, unsuccessful at matching the items to our invoice. The show room is not set-up for a customer to come in on their own to walk around. We left the showroom very frustrated with our experience. I told my builder I want to limit the business I give Ferguson to the absolute minimal due to our experience. I do not want to give them any more business than I need to get my house built.
Rick winjester
Had exactly what I needed
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"We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location. Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service. If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup."
We must prioritize protecting the health of our associates, our customers and our community; therefore, this showroom is honoring appointments only at this time.
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