Address: 10000 Coors Blvd NW, Albuquerque, NM 87114, USA
Phone: +15057922805
Sunday: 11AM–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
Dianna Guardado
To whom it may concern, My family and I consistently shop at the Express on 10000 Coors Blvd NW, Abq, NM 87114. Express has always been our store to go to when it comes to not only work clothes but everyday clothes. Sadly, this past weekend 10/16 was one of our worst experiences we ever had with one particular associate by the name of Luci/Lucy. This associate was extremely rude when it came to answering a simple question and refused to help us. We honestly felt belittled by her as we watched her treat others with friendliness. We had simply asked her at the register as she was scanning our merchandise if a pair of pants were on sale. She answered in a manner as if she was annoyed and said the pants were 60% off. I asked if she can calculate how much it would be. She ignored my question and again said in a firm tone, "it's 60% off"! We took off and walked back inside to get her name . She rudely mumbled and said "Lacy". Now, she wasn't wearing a name tag. Me and my husband decided to confirm her name with two other associates who were at the registers and they both said her name is Luci/ Lucy. I've never met a person who was capable of lying about her name. She has short black hair and was wearing a black mask at the time. I truly hope this gets addressed as No One! Should be treated this way. As a result we strongly feel the need to find a different Express to shop at.
Bethanne Chavez
I want there yesterday and was the only customer in the store, I believe. The 2 female employees stayed behind the counter the entire 15 minutes I was there, texting. They never greeted me or approached me at all. Absolutely shameful. Surprised they're still open with that lack of service.
dianne c
This express store has been absolutely disappointing. Rude associates especially the one who is tall and white , I don’t know her name . If she doesn’t like her job maybe she should find a different one instead of being so salty.
Ariel R.
Don't waste your time visiting this store. I made an online purchase. I made the return request and they sent me a receipt where it says to visit the nearest Express store for the return. When I went they told me that I could not return the items in this store. I had to go to the Coronado Center to make the return. I recommend everyone to better visit the Coronado Center store for better customer service.
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Express Factory Outlet offers sizes ranging from 00-14 and XS – XL in women's and XS-XXL in Men's (Pant W28-38, L:30-34 and Jacket 36S-44L).
Online orders can be returned or exchanged within 60 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
We will accept returns and exchanges for items purchased in our Express Factory Outlet stores based on the following requirements. We will not accept a return or exchange if requested more than 60 days after the purchase. We will also not accept returns and exchanges that were purchased in Express or Express Men stores or online. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
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