Sprenger Health Care Village of The Falls

Richard Mckelvey

Tacy is my physical therapist and is awesome , I have been going for hip replacement physical therapy. I am ahead of where I should be due to tacys work out plan and advice. I highly recommend village of the falls physical therapy.

Alex Carrangi

Looking forward to being on board as an employee everyone from the PC a's to the STN a's to the director of nursing to the executive director nothing but professional and caring. They are all about the residents and I 100% admire that can't wait to start working there.

William Kish

Very friendly staff, and a very informative visit.

Tell the Truth

If you are considering sending your loved one here, look no further if you want them to have substandard care and eat prison food. If, however, you actually love your family member, I strongly encourage you to look elsewhere, and run for the hills as fast as you can just like nearly every staff member (who wasn't morally bankrupt) has since Sprenger opened the building. This is not a 4.7 star rated facility. The marketing team for this company pressures it's employees to leave five star reviews to artificially inflate the facility's overall star rating and move to the top of the page in Google searches. Do not be fooled. Sprenger spends most of its money on marketing and expanding the company, which is why employee compensation is dead last for NE Ohio medical facilities. To add insult to injury, they only give AT BEST 1.5% annual raises to staff each year. This explains the poor staffing company wide, and is the root cause of the abysmal patient care. Read Gary Wendling's review here. That 100% happened. The focus on marketing and business expansion causes the food and equipment to remain below par as well. Honestly, the budget for food is single dollars per patient per DAY. It mimics a prison food budget. The complaints about food are legitimate. Once, dinner was half a sandwich. HALF. Almost all Sprenger facilities are basically well appointed torture chambers, but THIS building deserves particular notice, because it has not been able to turn a profit since it opened, digging itself further and further into debt each month. This climbing debt has caused Sprenger corperate to apply pressure on the facility management to cut corners that compromise the lives of every patient and staff member. For example, CPR is, at minimum, at 2 person job. However, it is not uncommon (and during the height of COVID was actually required) to staff only one CPR certified employee between the hours of 10pm and 6am. One employee for BOTH the Assisted Living and the Skilled Nursing buildings, not one employee EACH. If your loved one has a medical emergency during that time, it is unlikely anyone will notice and even less likely they will be able to help. Sprenger is a morally corrupt company that will absolutely let your loved one die to save a dollar. And they will let it happen painfully if it will save them two. If you read this, and still decide to choose this facility, please pay close attention to your loved one and the care they are receiving. Their happiness, and more importantly, their life depends on it.