Kaiser Permanente Duluth Contact Center

juan pablo giraldo tarazona

Good service especial in the pharmacy department

Denise Brooks

It would be nice but it is obvious that there is no logistical planning. I see one lady coming out to each car. Not close enough to see what she is doing but would it not be helpful if there is prep work that there should be more than one person. Also why not have two lanes versus one. Let two nurses work the lines for hours and lunch let backup nurses. They could fill in and relieve at the same time. There could be two tents with the same set up. There should be security in the front. I watched someone cut the line and that is just not fair. This process as it stands has been poor executed. The goal should be efficiency and quality not just a number. I did an evisit. That is worthless, if you never get inside to he seen. I sat for two hours only to be turned away. Maybe going back to appointments will help. Even if that is the logistics is NECESSARY, the people you are trying to serve can be dumb as sheep.

Nishant Yadav

Such a shame. Facility opens at 8:30, we were in line in drive thru at 8. At 9:15 we were told that the quota is filled and we should come by 5 in the morning to be tested same day. What a joke Kaiser!!!!

Mary Beran

Drive-thru COVID testing center for Kaiser Permanente. The lines are long but it is good to see so many people testing. The line started backing up an hour before testing began.