Cohens Electronics and Appliances, Inc.

David West

My wife and I have been doing business with Cohen's for years. Micheal is a good friend and has never steered us wrong whether it be in appliances or electronics. Great products and service. Nothing is ever perfect, but any issue what so ever has been handled promptly and professionally. And yes, they are priced equivalent with the big stores. Highly recommended.

Vanna Connell

Cohens was supposed to service a refrigerator that was under warranty. It took them 6 months to retrieve the piece they needed and another month after that to pick it up. I followed up each week to receive an update on when my refrigerator would be returned. A month later they admitted they lost it. A 48” custom unit. They are refusing to either return my refrigerator or provide a replacement. They want me to pay over $6000 for a replacement when THEY LOST MY UNIT.

Pamela Brown

My story is a long one, but I'll try to be as brief as I can. We built our dream home in 2011. Builder recommended Cohens. Bought all our appliances from Cohens, plus two TVs. Within one year, microwave, refrigerator, washer, and freezer were found to be substandard: things breaking, malfunctioning, not working, falling off, or leaking water. The leaking water part was the worst. First it was the washer; it ruined my wooden floors. Insurance investigated and said it was not the product, but faulty installation (although that washer didn't last another 5 years). Naturally, Cohens denied everything and took no responsibility. I had to file the claim on my insurance; my deductible was $1,000 and my insurance increased to an additional $300/year. Luckily my builder still had matching floors. Fast forward to December 2012, freezer is not working. After much red tape, and hemming and hawing from Cohens, I was able to get it replaced with a proration cost to me of about $400. Delivery and installation was on 14 February 2013. Came home 16 Feb 2013, water everywhere--AGAIN! Same wooden floor area. Again, faulty installation! Again, Cohens denied everything and took no responsibility. Delivery guy did come back out and tighten hose. Michael Cohens came to house, too, and just acted as if nothing had happened. This time, I could not find matching floors, so I have two different types of hardwood floors in my home. Thus, the reminder that causes me to write a Google review all these years later. Had to pay out of pocket for floor replacement that time, as I did not want another claim on my insurance--that cost was nearly $4,000. During that time, I called the DA's office and the attorney general's office, and I filed a complaint with the better business bureau (BBB) and the consumer protection agency. (The BBB report is probably still out there--case #85045469.) If I could have, I would have taken out two full pages in the Montgomery Advertiser to tell my story. I eventually filed a a small claims lawsuit against Cohens. I was dealing with some health challenges by that time and could not put as much effort into the case as I would have liked. Cohens didn't show up for the court date anyway (why should they; they don't care); the judge did award me a judgement of $962.01 plus costs. You think that moved Cohens--absolutely not! They ignored me like an ant on the sidewalk. Even today, I'm constantly reminded when I look at my floors. Google reviews were not popular or available then. Thus, my narrative today. I have not set foot in Cohens in over ten years, and I never, ever will again. I know I won't even receive the small restitution, as who am I to them? But that's okay, we all reap what we sew. I have paperwork to back up everything I've said. I pray that your experience will not be mine. If I could give them a zero, I would. Unethical, uncaring, unappreciative of customers--at least that's what they were with me.

Alexandra Lewis

Beyond frustrated…. Bought $500 Frigidaire microwave. It quits working and won’t turn on before it’s a year old. Cohens comes out, doesn’t know what’s wrong with it, says they will order some parts. Promises a replacement microwave temporarily … never show up with one. Now it’s been almost a week, no word from anyone. No word on when it will be fixed! Even though I told them I don’t want parts swapped on a new microwave! This is under warranty and should be fully replaced like they said it would when i bought it! I asked for a call from owner, no one called me back. The worst customer service and appliances …. Don’t buy here! Big Box stores take your appliance back and replace it!