Firestone Complete Auto Care

Winters Coming

Great helpful folks! Always pleasant. Have been coming to them to service my car since I first stayed with my partner on the weekends while I lived in DC Metro area and have made them my permanent auto care since moving here in 2020. They are always helpful and friendly, have tons of knowledge, open on both Saturdays and Sundays and offer their exclusive credit card if you have an emergency for those who qualify. If you need to wait a few hours and can't go back to your house, then there is a shopping plaza you can hang out at, right next door. If there's an issue with your vehicle, they give you all the paperwork to show what the issue is and an out the door total estimate of how much you will owe. Pretty standard for any auto care shop. As any vehicle servicing place they will recommend you fix the issue now, but if you can't, they are not pushy. At least they have never been with us. Their pricing is comparable to every other place, but probably cheaper than a dealership servicing. They also have their own deals and promotions. I have always been very mistrustful of any auto care shop, but these folks have slowly convinced me otherwise. Hopefully it will stay that way! Giving FIVE stars because of 1. Incredibly convenient hours of operation most auto shops don't offer (especially after COVID); 2. Credit card option; 3. Estimates upfront; 4. Pleasant folks on the phone and face to face interaction; 5. Letting you know how long it would take to service your car and sticking with it unless they find an issue with your vehicle and you decide to fix it that day. Keep doing what you are doing!

Wayne Guessford

Went there to see if they could help me with my wheel lug because I don't have the key for it! They first thing they said was we'll charge you... Went to Mavis, Goodyear, tires pros and monro, all was eager to help and not once ask for money or say we'll charge you! One tech was even willing to go to his house on lunch break to help!

Robin Bish

My gear shifter was locking and staying into into park. the people at firestone tried to charge me over 1k to get a a new one. one of my friends looked at it for 30 minutes, located a bad wire and replaced it for less than $50.

Colin Spangler

DO NOT RECOMMEND! Took the car in for a full service alignment, wheel balance, and tire rotation. Salesman tried selling me an accessory belt replacement on a freshly rebuilt engine, and an oil change even though it was done the night before. I declined both services and was still presented with an estimate for a rear brake replacement for about $1,000 (which i declined). In total I paid nearly $200 for an incomplete alignment due to an "equipment malfunction." Salesman was also boasting that they turned over 60 cars the day before, I hope they inform those customers that their equipment may have been faulty.