Autel North America

jmkclk123

Autel customer service was extremely poor. Diagnostic unit was faulty, was returned to Autel, and weeks went by had to call several times with no help. Look at another diagnostic tool manufacturer. The only thing they did fast was take your money for the yearly Software upgrades. You have been warned.

Marcos Jardin

Terrible customer service, I recommend requesting information through email since they have poor service regarding calls.

Nicholas Abrams

So after spending over 20,000 dollars over the course of owning my repair shop. I decided to update my maxisys 908 through the scan tool at the tune of 1295$. Come to find out that you can get it from a tool distribution for less then 900$. When I brought it up they told me I should have shopped around!!! Why would I have to shop around if I am getting it directly from the source??? Then they told me they would only refund me if I didn’t do the update yet but that happens when you pay. Super crapy business practice and I am extremely disappointed. I’m sure they will have some nicely worded reply to this that makes it look like they will take care of it but I already tried so believe the response if you like.

Nancy Buccione

This company is a joke if I could give minus stars I would. They have had our equipment for 5 weeks for replacement of a charging port. Their site says 5 days, ha, that is bold face lie. When you call support all they say is, "it's in cue, we are short handed", they cannot give you any time frame. Call after call it's still in cue. They send out emails that they moved into this great new facility and they took extra time off a Christmas as well as New Year's. I am starting to think they are a small company trying to act like a big tool company. Makes me wonder how good their tools are that mine is 2 years old and is already needing repair and they have so many repairs that in 5 weeks mine is not fixed. I was forced to buy another diagnostic tool because I cannot operate my busy shop without it. Spoke with a manager who supposedly moved it up in cue. Giving them one more week then filing a complaint with the better business bureau.