Uptown Physicians Group

Alycia Dean

I cannot say enough good things about Uptown Physicians! The front desk staff was welcoming and there is a sign posted in the lobby that says to let the receptionists know if you’ve waited longer than 5 minutes for your appointment! It feels nice to know my time is respected. I met with Jessica Chu and she had such a wonderful bedside manner. She was knowledgeable and professional and really took the time to listen to all my concerns. One of the resident doctors came in after my appointment just to introduce himself and ask if there was anything else I needed before I left. V CLASSY. The lab they sent me to for blood work on the floor below was also a great experience. There was very little wait time and the woman who drew my blood was kind and understanding about my aversion to needles. I’ve been looking for months for a doctor that I liked in Dallas, and I’m happy to say I’ve finally found my PCP in Uptown!

Michael

LGBTQIA2S+ community beware!!! A first I was not going to leave a review, but my spirit cannot be at peace unless I do. Customer service is horrible, and the staff is very unfriendly. Staff conflicts are blatant and not hidden. Instead of helping me, they were too busy talking about another coworker. Hello! I’m standing right here!!! Just because you are wearing a mask does not mean I cannot hear you. The young light skin woman who checked me in at the lab (not the older one with the glasses she was rude) is the only reason I would go back again. She greeted me, was very helpful, and did not look at me as if I did not belong there. And she honored my pronouns!! Management is poor and incompetent. How can you not see this? When I ask to see a manager, no one calls except for that one girl at the desk. My only question is why are the other employees laughing at her as she helps me? Last time I checked your job is to HELP me. Fantema, Thank You! (I do hope I spelled your name correctly) Hang in there I can tell your coworkers do not like you. And If I were you, I’d hire a lawyer. You do not have to tolerate a toxic work environment. If you get nothing from this message just know that we are a joke to them. Enough said!

Dustin Gauthier

I don’t know where to begin. Whether it’s the rude and unwelcoming front desk staff. Or the PA who is your only option to see. Is arrogant rude and will not look you in the eyes or remember any of your medical history let alone your name (which I’m sure is in the computer they roll around to seem relevant). When you’re forced to communicate through the portal you never get the doctors response but maybe a receptionist or a nurse not sure who it is responding always and only with you will need to set up appointment to discuss this. So whats even the purpose of the portal if you can’t communicate with your doctor. What is required and sent elsewhere to get lab results and never heard from them about the actual results that came in I had to contact them to find out their test results which weren’t good so that didn’t really leave me with a great feeling that they cared about me.

Russell Luna

UPG has always been great to me. Had a few issues to iron out and Leeann has always been very helpful. The physicians are always caring and willing to help me anytime. Highly recommend.