Ashley

Arthur T

I had such a great experience with the Ashley store in Mentor, from my sales person, Keathon, to the delivery of my final piece. I purchased a mattress, recliner, and sofa recliner in November of 2021. The mattress arrived in just a few weeks, and was perfect. They did explain it would be several months for manufacturing and delivery of the furniture, so I knew I was in for a wait. I received both pieces in May, but there was a small stain on one of the footrests of the sofa. It was hardly noticeable, so I didn't see it until about a half hour after delivery. When I called to find out cleaning instructions, they said they would send a tech out to replace the stained piece of material. It did take a couple months for that, but I was okay with that. The furniture and mattress are very comfortable, look great, and were definitely worth the wait! Thank you Ashley!!!

Rich O'Donnell

It took 2 months to get our couch and loveseat which was expected at the start, but the loveseat arrived damaged and unusable. Another 2.5 months later and a repair tech came to evaluate and determined it non-fixable. Another week or so later a replacement finally arrived and was acceptable. 3 trips with time spent waiting at home and numerous calls which fell on deaf ears. Yet payment was expected as soon as original non-functional unit arrived. Paying while unable to use was difficult to swallow and Sales Manager washed his hands of any accountability. We will not be shopping here again.

Robert B

Not cheap at all nice furniture

Robert Magro

We went to Ashley's to furnish a downtown apartment we rented. First the good: the people in the store were very helpful and when we finally got our furniture it looked nice and was of good quality. The bad: delivery was a nightmare. Our furniture came in 3 deliveries, the first delivery of a mattress and table and chair set went fairly well except for the table missing a leg which they did get shipped to us within a week. It took 4 attempts for us to get our second delivery which entailed a half day off of work each time. The first delivery the drivers drove by our building without stopping because they saw a road closed and never called to tell us. Had they called I could have brought them in another entrance and wouldn't have waited for hours for a delivery that never came. The second time our furniture was delivered to the wrong address. On our third attempt the drivers refused to double park their truck which is what every other delivery person making deliveries to our building does, including Ashley's delivery people on 3 other occasions. On the 4th try our couch, chair and nightstand finally came but was supposed to be delivered by 5:30, at 8:30 we got a call that they were running late and did we want to reschedule, and after saying no, the furniture finally arrived at 10:30 pm on a Friday night because Ashley way overfilled the delivery truck. Our last delivery of a bed took about 6 months but was not accompanied by the previous issues. My understanding is that Ashley contracts out their deliveries, which allows them not to take responsibility for the snafus that happen, frankly an apology doesn't help me after taking off work. We did have some excellent delivery people and some who were not, but you don't get to chose. I would certainly never order anything to be delivered downtown again and probably wouldn't order from Ashley again because it just wasn't worth the hassle getting it delivered. Lastly as this was going on we attempted to call the Mentor store to help us. They expressed appropriate outrage but never did anything to help.