MTA NYC Transit Customer Service Center

Category: Transportation service in New York

Address: 3 Stone St, New York, NY 10004, USA

Phone: +17183301234

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Raquel M. Gerardo

Oct 14, 2022

I went on the day opened and saw flies. Turnoff.

Annemiek Determann

Oct 5, 2022

I have been helped in a splendid way by a super kind woman, who worked in a professional style, solving all the problems! My compliments to Ms Carla Hutchin! Thank you for your kindness and your smile. Cordially, Ms Anna Determann

Sugar Syndicate

Oct 3, 2022

Quick, friendly and efficient. I got my senior MetroCard with no fuss. Thanks!

Joshu Mart

Oct 3, 2022

To much rats have rabies underneath the tracks. They cause rat bite fever with kidney failure can make you sick gross so dirty never clean hope there no bed bugs cause skin rash bumps

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Questions & Answers

How to get to New York City transit reduced fare centre.

Rohani N | Oct 22, 2018
rich heelan | Oct 22, 2018

4 or 5 train to Bowling Green or the R to Whitehall. Noth drop you about a block or less to office.

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Hi! Good Evening How can a get my Metrocard replacement? My Metrocard stolen together with my wallet. Is it possible to go to your office at Stone Ny to get a replacement? Thank you

Lourdes reyes | Oct 14, 2022
Vicky Reklitis | Oct 14, 2022

Just go to the office there very nice ☺️ and will give you a temporary empty and in the mail you will get new with the old funds

Is the stone street office open on saturday?

richard labarbera | Jul 23, 2022
Joseph Bosco | Jul 23, 2022

Saturday and Sunday the office is closed and Monday if it is a holiday.

Is there an express bus to Manhattan from Ave X in Brooklyn?

Lucille | Jul 23, 2022
Seamus Gallen | Jul 23, 2022

Yes. It takes just over an hour. Details on the Moovit app.

what subway do i take

A Google User | Jun 23, 2022
Joseph Bosco | Jun 23, 2022

We took the 4 train.to bowling green and got off and walked to stone street right around the corner..3 stone street..

I am 65 yrs and would like to apply for a reduce fare .Can I walk in and apply or do I have to make an appointment on line.

Gweneth Sheppard | Mar 25, 2022
MTA NYC Transit Customer Service Center | Mar 25, 2022

Hi, Gweneth. We'd appreciate it if you schedule an appointment. You can do this by calling 511 or visiting: new.mta.info/coronavirus/service-appointment

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Can I pick up an application there and fill it out for the next appointment

Gweneth Sheppard | Mar 25, 2022
MTA NYC Transit Customer Service Center | Mar 25, 2022

Hi, Gweneth. Yes, we have Reduced-Fare applications available for customers to complete.

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Which is the MTA REDUCED FARE CUSTUMER SERVICE'S PHONE#?

Nelson Prieto | Oct 21, 2021
Tom Johnson | Oct 21, 2021

It's best to make an appointment n just go in n out in half an hour

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what time are you open until today?

Elizabeth Benson | Oct 21, 2021
MTA NYC Transit Customer Service Center | Oct 21, 2021

Hi, Elizabeth. We are open until 5pm. Our last appointment slots are for 4:40pm. Please check our website for availability: https://new.mta.info/coronavirus/service-appointment

How to get a new half fare card

Johneesa Harper | Oct 21, 2020
MTA NYC Transit Customer Service Center | Oct 21, 2020

Hi, Johnessa. Thank you for your inquiry. Please visit our "About Reduced-Fare MetroCards" webpage to find out how to apply for a Reduced-Fare MetroCard for the first time or submitting a request for a replacement. Please copy and paste the following link in your web browser: https://new.mta.info/fares-and-tolls/subway-bus-and-staten-island-railway/reduced-fare-metrocard

I applied for a job with NYCTA for customer service representative and I passed the the pre screening, how long do I wait for an interview?

Tiffany Foster | Oct 21, 2020
Richard Wells | Oct 21, 2020

If a civil service test was involved one must wait for the exam list to be posted and then one would be called in based on your test ranking and a randomization process. For resume type jobs soon after the deadline, qualified applicants are invited to come in for a an interview. Keep in mind there may be hundreds or thousands competing for one or a handful of positions. Consider also being examined for train conductor, bus operator or station agent jobs each in its way interfaces with the riding public. Once an MTA hire you can apply for other positions within the agency. I started out as a temporary toll collector with TBTA and ended up retiring from a supervisory job with the NYCT Subway Maintenance of Way Signals group. Good luck Tiffany

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Are you open today 8.12.19?

Francine Francis | Oct 22, 2019
Sidney A SPRINGER | Oct 22, 2019

I quess every one answer the question for you. SID

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Can I get a reduced fare card immediately at the service center?

John Tomlinson | Oct 22, 2019
Karen Warner | Oct 22, 2019

Yes. It takes about 1hr through the process

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Hello, how can I claim a refund? They charged me. I do not charge my meter.

Raymundo Cuevas | Oct 22, 2019
Micheal Murphy | Oct 22, 2019

You have to go there and talk to them in person. This is for MetroCard not for parking meters.

What are the hours of this facility?

Talley Gale | Oct 22, 2019
Elvia Durand | Oct 22, 2019

Hours are 9 a.m. 5 p.m. Monday through Friday

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I have a new address can I give you the information ? .

buster crab | Oct 22, 2019
Micheal Murphy | Oct 22, 2019

Buster crab when you ask a queation on here it goes to google users not the actual business. So like Johnny Yuen said best to call the number on the back of your card or go in person.

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Do you have to reside in New York to be eligible for reduced fare card?

Barbara Lewis | Oct 22, 2019
Connie Johnson | Oct 22, 2019

No! I’m a senior who lives in NJ but works in NYC. With proof of age, no problem obtaining reduced senior metro card.

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what is the age to apply?

Dr. Naser Sharifi | Oct 22, 2018
Johnny Yuen | Oct 22, 2018

65 or older and person (no age) who is disabled. Disability will have to go through screening by doctor from MTA at the MTA office.

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What time does the Stone St office open in downtown Manhattan, NYC?

Joyce Mitchell | Oct 22, 2018
Bonita Anderson | Oct 22, 2018

8:30 a.m. _ 5:00 p.m.

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How can I load my card long distance

beverley perez | Oct 22, 2017
Christina Gabrielle | Oct 22, 2017

Everything Johnny said...

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