Williamsburg Smile Design

Yardenne Kagan

Terrible experience and service! From the minute I entered the office I had a bed feeling. The office itself has a strange vibe and doesn’t feel professional. However, the lost upsetting thing happened two weeks after I visited there I was charged more than $300 without any notification. When I called for explication I was told that prices went up after I visited?!?! So they changed me extra!!! This was the most bizarre and unprofessional response and I told them that there is an agreement and they can’t just change prices. After that they said that they will change me only half the price because the insurance only covered up to a certain price however I already paid in the office what they said I should pay based on insurance coverage and I specifically asked how they estimated that and was told that they are charging me the maximum! And I may even get a refund which I the reason I agreed to the treatment. Anyway of course I was still not even refunded half the amount that I was charged. They should be ashamed!!! Do not recommend at all most terrible experience I ever had at a dentist office!

Rachael Halligan

I’d call your insurance company to confirm that this office is IN NETWORK. I called this office prior to visiting to make sure they took my insurance and they assured me I was covered. Upon a preventative cleaning and fillings THEY suggested I get, I am now seeing claims on my insurance company that they are OUT OF NETWORK. Upon calling the office to ask them about this the girl on the phone was fumbling over her words and specifically told me that they are trained to tell people their insurance is taken but never mention the words “IN NETWORK”. They are in fact NOT in contract with any major insurance companies. Although they had somewhat decent customer service they are intentionally not communicating with patients transparently in regards to insurance coverage. Make sure to call and check your insurance company DIRECTLY and don’t rely on this office or Zocdoc (which is inaccurate) for reliable information. They’re only in the business of overselling you services and lying to you to get your money. Awful practice with no integrity to clients AT ALL. Avoid going here no matter what you do. EDIT: The owner responded and didn’t even spell my name right in his response. The dentist I had was very nice but the fact that I gave YOUR office my insurance ID TWICE and was assured I was covered… but I am actually am not is not right. You’re not in network and not transparently telling clients that is not being a dentist with integrity. Other reviews you responded to you mention this same “miscommunication” when you should be taking responsibility for not telling the whole truth to potential clients. Be transparent what insurance companies you may be in network with and which ones you’re not contracted with so you avoid this same miscommunication that seems to be happening with several other people. In several reviews. From YEARS ago… on several platforms such as Yelp and your other office in Greenpoint.

Carli Beguerie

So unprepared.Awful experience. Needed emergency extraction/fix, I am in so much pain. Left with nothing but a referral to another dentist’s office. I call the night before and explained my painful situation, they assure if I needed an extraction it could be done, for my surprise the Dr I booked was not present, and the Dr who saw me could not do much. Will never recommend this place to anyone I appreciate/love. A sad rip off and waste of time.

Alan A

I am thoroughly disappointed with the treatment performed and the service I received. Want to know how I spent $1300 and left with pain I didn't have before going to Williamsburg Smile Design? Continue reading. I joined as a new patient and went for a check-up about six months after my previous dentist cleared me of any cavities. After my check-up, I was surprised to learn that I would require three fillings. I decided to proceed with the treatment because I didn't want any potential cavities to worsen. In the lead up to the procedure, I found it odd that I was repeatedly told by staff that Dr. Mapes' treatment times are "super quick" and "he likes to go fast." I had my fillings done and I was surprised that three fillings were done in less than 30 minutes. I've had a lot of fillings over the years, and I've never seen a dentist work so quickly. Before I left the office, I was told, "If there are any problems, please come back." Again, I found this extremely strange. Guess what? The fillings never settled, and I am experiencing sensitivity in my teeth, weeks after treatment. The most frustrating aspect is that I felt the treatment was unnecessary, and now I have sensitivity in teeth that were not previously sensitive. I called the office and was told to come back in, but because I moved out of the area, I now have to find a new dentist and pay again to have them fix the shoddy work carried out by Williamsburg Smile Design. To add insult to injury, and similar to other recent reviews, double-check that you are in-network here. The staff advised me that I was in-network (Delta Dental). I paid over $500 on the day of treatment, then my credit card was charged another $800 without my knowledge several weeks later. When I called Delta, they informed me that the specific method of treatment used here was not covered. So I ended up paying $1300 for treatment that felt needless and left me with sensitivities I didn't have before.