Old Town Auto Body and Paint

S0671 Mamba

Friendly staff and professional atmosphere. Recommend

Yanula Salamanca

I came to obtain an estimate for an out of pocket service, yet something that should be fast apparently can only be accomplished in a few weeks. I sincerely do not understand how they can lose a client this easy.

James Rhoades

What great shop.

David Van Natta

Service on the car was in took only two days, but they had my vehicle for over a week. Had several issues throughout the whole process: - When I first tried to talk to someone to set up the repair, I spoke with three different times, all told me that an estimator would need to call me back. No one ever called me back over the course of a week, so I just made an appointment to drop off. -Second issue, the staff WOULD NOT reach out to my insurance agency instead I had to three way call Yates and my Insurance just to get Yates to make some progress. I have had the same Insurance for years and have never had this type of issue with a breakdown in communication between a shop and an insurance company. -Finally when I went to pick up my tire, one of the managers drove it from the shop floor out to the front with a flat tire. Not a low tire, a 100% zero psi flat. I noticed it as soon as I sat in the car because the entire dashboard lit up including the main screen saying there was a flat tire. How this was messed by their staff I have no idea. Luckily they did not give me much pushback when I asked for it to be fixed. But nonetheless this is something that should've been taken care of long before I arrived as well as noticed by the manager when he brought my car around. How they missed this detail makes me concerned they probably missed other details and or cut corners. As an Old Town resident I have had great experiences with Yates family owned services but clearly this shop needs some help. Truly amazes me that the family got the start in the automotive repair business and yet this is how they run their shops