Quest Diagnostics

Christina King

They never answer the phone

Christin Guretsky

Thank you Quest Diagnostics for making me feel worse than when I walked in. I checked in this morning not knowing that there were no walk-ins on Saturdays, only for a woman to come out and use a harsh tone as if scolding me to tell me they could not see me, they do not take walks in, and I needed to schedule an appointment. I explained that I called multiple times on Thursday and Friday with no answer. She then just repeated herself in the same tone, no eye contact, and dismissed me. Even people in the waiting room were surprised how she sounded and behaved. I have never used Quest Diagnostics, had no idea how they worked. I would have just appreciated a better interaction as I'm coming in for labs due to some concerning physical issues, already feel horrible, that a kind tone would have been much appreciated. There were signs in the waiting room about treating "front line workers with respect" well your staff could have been better. Update: went to Any Lab Test Now and they saw me right away. Oh, on a Saturday! So polite and friendly!

Brianna Smith

Arrived at 8:00am, but unfortunately was unable to be seen for 3 hours although they "welcome" walk ins (unable to use the website to schedule ahead of time). Two people were turned away for not having masks (not sure when they returned). Disappointed, as though I was present and ready, while some had to leave, they advised that they needed to wait 15 minutes for the scheduled patient (even though they "have to see 3 patients every ten minutes"). Haha not sure if that math tracks? The two staff members I interacted with were a taller, possibly mixed (AfAm/Caucasian) woman, and a very petite woman (short blonde hair). Neither of which were pleasant to anyone I witnessed being brought back. Well, scratch that..a younger lady (patient) was brought back after me, and complimented the taller woman's nails—THAT'S when I noticed a brief, but positive attitude change. The blonde staff member was just as dismissive/cold as I'd initially seen her. I will give credit where it's due, they are VERY efficient. Once I was brought back, it took roughly 5 minutes, in-and-out. Still leads me to wonder why I wasn't able to be seen upon arrival though? I came for testing due to NOVA's Dental Hygiene program requirements, if not for that, I would not have chosen Quest.

Amanda Rolph

Called quest this week to confirm they have walk-in Saturday hours and they do to come to find out they don’t do walk-in appts and you have to make a appt … of course when you register in there’s nothing listed about that so tech told yes to re register in to get an appt even though we was the first 2 patients in the office. If things change in schedules then they should at lease have it posted up