TEFCU

Frf DC

Really nice workers but this Credit Union Sucks... Services offered to customers is horribly bad/ hours of operation have been cut back/ check deposit turnaround time is awful most banks 48hrs this bank 72-96hrs /location accessibility this Credit Union hasn't expanded ,also, I have to travel a long way to deposit or withdrawal just to experience previous stated difficulty's. But its a good simple backup storage option but not worth the headache as a main bank option the difficulty's get really annoying - Like the ATM going out on the weekend and they're only open on 1 weekend every month. Problem or no?

Sherralyn Haynes

You can never speak to an associate. They have a call center that’s out of state. They can’t help you with ANYTHING! When the associate transfers the call, to a supposedly human being, no one answers. When you go into the the branch you aren’t able to speaks to anyone ASAP! It’s so crazy. Security Guard is very unprofessional, I can go on. The 3rd party payment center they had 3 years ago was way better than what they currently have! MANN! Absolutely one of the worst Credit Unions.

Jennifer Jefferson

RUN... DON'T WALK AWAY FROM TEFCU! The worst credit union on the PLANET! 🌎 I have been with TEFCU for almost 10 years and have never been impressed with their service. When the branch was open on Bladensburg Road, I could at least find a person to help me if things went awry. However now, the South Dakota branch is a joke. No human factor at all! All computer based. 🖥️ I can go into any bank and they have tellers, branch managers to talk to. Not TEFCU! No one wants to talk to you or offer assistance. First, the security guard is rude and unprofessional. And she also serves as the "greeter!" 😟 It seems like no matter what question you ask or services you need...you are either told "We don't take appointments or Go to the Computer!" It is clear TEFCU does not want to be bothered! I do what I can online so I do not have to deal with the branch directly. I would rather put my eye out than go to the branch. My sentiment is because the majority of customers are people of color (black and brown people), TEFCU feels our monies don't matter, therefore why honor us with great customer service. If the clientele was predominantly white, I feel confident these complaints would never surface. As soon as I can, I am closing my account. For anyone listening, take your monies and open an account with a credit union that will appreciate and honor your business.

D Bull

This is a horrible establishment. Terrible customer support. I thought 'Bank of America' was bad but this is surely the worst i have encountered. I have been trying to close my account for months. They don't answer the phone, won't respond to emails and the only way to get inside is to schedule an appointment. This was unknow to me at first. I drove there from maryland, walked inside. Coincidentally as I was walking up, somebody walked out. Immediately a female security guard behind the desk rudely told me that I have to get out. "This is appointment only." We'll that's fine but how do you know I don't have am appointment, you didn't even ask. Also why does she have to be so rude to me? I have an account here. I asked if I can make an appointment and she told me no, that I have to leave and call the bank number. This bank is a joke. Removing all my funds as soon as I can get inside this branch.