UGI Heating, Cooling & Plumbing

Gary Wagner

Great friendly service

Jake Malone

We had Tim from UGI HVAC department come to our home and he was excellent. Talk about an honest and straightforward person. Tim was so helpful and such a nice guy to deal with. I highly recommend Tim at UGI Lancaster HVAC.

Dave Tobler

UGI's sales team have no integrity. They push the higher priced "better" units only to increase their commission. I had a wall mount unit furnace/tankless water heater all in one installed a couple years ago. Since then it has broke down multiple times, each break down lasting 2-3 days until my heat was restored. Every technician I've spoken with has verified the units are garbage and made comment that the sales team is aware of all the problems. I recommend using UGI's service as their techs are nothing but professional and work extremely hard to keep customers satisfied after the sale Tam screwed them over. I sent $11,000 for a lemon and will now be ripping it out to replace it with something reliable.

Melanie Weaver

I've used UGI for many years to service my heating and AC units. I've had positive experiences with their technicians but, unfortunately, their customer service is not what it used to be. I had a heating emergency during business hours (after a routine furnace cleaning appt the day before). I called and was told that a technician would call me back shortly. An hour later, no one had contacted me, so I called again and they said no one was available but they scheduled me for an appointment the following week. In the middle of winter, this response was not acceptable! Needless to say, I called a different company who immediately responded by sending a technician to my home. I will be using them for my heating and AC needs moving forward. UGI lost a loyal customer.