Naval Support Activity Bethesda

Ryan Luber

Security Gate process is trash!

Stephanie S

For commercial/contract visitors, this place is a nightmare. Even if you have your base sponsor information and paperwork filled out ahead of time, they will you send you to all the wrong gates until finally you sit for hours at the University Rd vehicle screening gate and idle your car until it overheats. Avoid M-F 8am-12ish hours!

Diane Schulz

With all the construction and some departments moved to temporary quarters off site, the visit was protected and involved more walking than usual. Miserable in the cold and wind.

Paige Chesney

I have had no issues with the hospital and their service, but the ID office needs to reconfigure how they operate. I never used to have any issues with renewing my card, but this week I have been the nearly everyday and have been told they couldn't help me. This first time was understandable because I was missing a piece of paperwork needed, but I've been back three times since then with the correct paperwork and each time I have been not denied because I do not have an appointment, my ID expires in 2 days and it's clearly stated on their thing that if it's an emergency (I.E. ID cards expiring within two weeks, it's clearly listed on the paper) they can take me as a walk-in. I went in at 12:00 one day and was told they were full, which is understandable they seem to be understaffed. I went in the next morning at opening time and was immediately told that they couldn't take any more walk-ins for the day, I got there less than 10 minutes after the office opened. I came back again today to try again because I will be moving on Friday and will not have access to any military base nearby, and once again was told that their walk-ins were filled. They then told me to make an appointment so I went to the website to do so and they are booked out for over a month. I was supposed to head out on Monday so I postponed my travel plans till Friday so I could get the sorted out but despite being back many times they have been unable to help me.