Social Security Administration

Category: Social security office

Address: 14 Compass Pointe, Martinsburg, WV 25404, USA

Phone: +18007721213

Opening hours

Sunday: Closed

Monday: 9AM–4PM

Tuesday: 9AM–4PM

Wednesday: 9AM–4PM

Thursday: 9AM–4PM

Friday: 9AM–4PM

Saturday: Closed

Reviews

Karen Anderson

Jul 20, 2022

They have never called about my husband check or survival benefits. When I called no one ever answers. Someone messed up his claim and they had to reenter claim . I just want a phone call . It has been 14 months since his passing and still nothing is taken care of. Why do we work

Sharon Bias

Jul 5, 2022

Trying to reach Martinsburg WV office and Have spent an hour on hold with both local and toll free numbers and non toll free numbers. Just got hung up on with no person answering for a third time. I am sure pretending to transfer me to an agent and just letting it ring till it hangs up greatly improves their customer service performance metrics because it is recorded that my call was sent to an agent within their 15 minute service performance standard. so they are looking pretty good to the management but it’s phony performance numbers.

Helen Amos

Jun 24, 2022

Called a few times and could not get through...

kayla householder

Mar 7, 2022

Wish I could give zero stars. This office is a nightmare. Absolutely, the worse organized professional agency I have ever had to deal with. They have a drop box for you to drops documents off, but guaranteed they will somehow "disappear." They need some serious training.

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Questions & Answers

When will the SS office open again?

Norma Lawrence | Oct 20, 2020
John Willingham | Oct 20, 2020

What's wrong with you people I'm a tax payer just like you are I'm working for y'all building boilers for America

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Are the office’s being closed due to the corona quarantines? Was going to come up on Monday the 16th of March

Jessica Springer | Oct 20, 2020
Y D | Oct 20, 2020

As far as I know it's still open.

After never being late or missing a child support payment my ex wife lied to child support and now she is getting $1400 of my SSDI. Who can help me or what can i do to fix this because nobody cares or wants to help?

Richard Davis | Oct 21, 2019
Candee Sears | Oct 21, 2019

Do you have receipts of your payments? Call DHHR, if you do. They can help. They helped my cousin.he had receipts . DHHR went to court with him. Hope this helps

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If my husband is drawing disability can I draw a check being his wife

Judy Lease | Oct 21, 2018
Tiara Robinson | Oct 21, 2018

Only if he's deceased, then you may draw a check called "Survivor's Benefit".

I am from Maryland can I get my birth certificate at social security office in west Virginia

Michael Hammonds | Oct 21, 2017
Joshua FREEMAN | Oct 21, 2018

No you must contact md

Is Social Security taxed in West Virginia?

Candi Luchau | Oct 21, 2017
Richard Bordner | Oct 21, 2018

Yes, one of only 11 states to do this.

Can I get my widows Benefits

Regina Minternorris | Oct 21, 2017
Lucille Childs | Aug 21, 2022

Only if your 60 years old or older

I need to fill out a mou for direct express so I can get my money are they open for walk ins I really need this I haven't received a check in 2 months

Brends Brown | Oct 20, 2021
Cheryl Taylor | Oct 20, 2021

Its by appt only

Is the office open to walk in

Christina Schoppert | Oct 20, 2021
Mia Lee | Oct 20, 2021

No its not. You have to call them.

Is the office open yet?

Mimi S | Oct 20, 2020
Cory W | Oct 20, 2020

The Office is not open, they have drop box available daily till 4 and have additional number to speak with someone remotely .

When first applying for an ss card for a infant is it free ??

Tash Cole | Oct 20, 2020
Mia Lee | Oct 20, 2020

Yes it is

What can Social security disability take your month check for?

Donna Matthews | Oct 20, 2020
Mia Lee | Oct 20, 2020

Maybe insurance thru them. Over payment or they need you to redo paperwork or if you are working too much then they might not pay you. They should of sent you some kind of paperwork on why or you should be able to call and find out.

I just got married. How do I change my name

Brenda Kish | Oct 20, 2020
Jennifer Teeter | Aug 21, 2022

Really think about if you want to change it. Once you change it with social security it is really hard to change it back.

How long does it take to make a decision on disability?

Millison Funkhouser | Oct 20, 2020
Jennifer Backus | Oct 20, 2020

My case was filed in January 2014 and finally approved in July 2017.

Do I need an appointment to sign up for social security

Mark Sickle | Oct 21, 2019
Candee Sears | Oct 21, 2019

Some people go in and wait. It is best to have an appointment. Cuts out a lot of waiting

What if I have a SS card but it's in rough shape.lWhat do I need to do to get a new one?

James Stitely | Oct 21, 2019
Pastor Charles Headley | Oct 21, 2019

Need your id

A friend of mine needs a new ss card to get an ID but he only has a birth certificate. Will he need to try to get anything else? His mom won't help him so I'm trying my best to. He's 18

El Miller | Oct 21, 2019
KT | Oct 20, 2020

I didn't know you can get a new as card online. Mine is dilapidated. That's convenient I'll have to check it out.

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How long can you work while on disability? Im in a pizza shop 4 days a week, making 10 an hour

Jennifer Wright | Oct 21, 2019
Marliy Henderson | Oct 21, 2019

It goes by the amount you make a month not the hours you work

What do I need to bring to sign up for so benefits

Diane small | Oct 21, 2019
Candee Sears | Oct 21, 2019

Your personal information. All documentation of your disability. Your last 2 pay check stubs. A list of all jobs and when you worked there. You can sign up online, at www.socialsecurity.gov.

Do you automatically send benefits when I reach 70, or do I have to come in and apply?

Bert Whetstone | Oct 21, 2019
Candee Sears | Oct 21, 2019

You should go in about 1 month before you turn 70.

I have two grandsons that are special need students what do i need to see if they qualify for social security

Mary Gullion | Oct 21, 2019
Candee Sears | Oct 21, 2019

You can go to legal aid. They help you apply for SSI. Or you can go to ssa.gov and apply. You would have to do one for each child. I used legal aid. They would be your advocate. The more documentation you have on there condition the better.

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Replacing social security cards?

Tina Bleck | Oct 21, 2019
James Smith | Oct 21, 2019

You can do that online

can you report online a death

Christina Armstrong | Oct 21, 2019
Lisa Lauer | Oct 21, 2019

Funeral home usually reports death to SSA but you can call your local office and speak to someone

What do i need to replace my ss card

Linda Dillow | Oct 21, 2019
Chandler Sampson | Oct 21, 2019

Birth certificate (or passport) and proof of identity (driver's license or state ID)

What do I need to change my name to my married name on my social security card and is it free to do so

Robinjacksonalexander Imanisherisealexander | Oct 21, 2018
Austin Crawford | Oct 21, 2018

Just Take Your Marriage Certificate Out To The Social Security Office.

Can I draw social security at 63 if so how much can I receive.

Keith Boyd | Oct 21, 2018
Keith Boyd | Oct 21, 2018

Can I draw social security at the age of 63 if so how much can I earn.

How do you get an ss card with no I'd.i just turned 18

Zen Vrahnos | Oct 21, 2018
Mr. J J | Oct 21, 2019

Just call your local Social Security office and if you’re on disability they will send yours in the mail for free!

I'm trying to set up an appointment at the Martinsburg, WV location. When I call, after going through whatever the talk track is and stating what I want to do, I'm told that all operators are busy and call back. How do I reach a person?

Garnet Marsh | Oct 21, 2018
michael spriggs | Oct 21, 2018

Go there in person. Don't waste your time with the phone.

How can I get my address changed

Gary Collis | Oct 21, 2018
Brandi Clark | Oct 21, 2018

You have to go into the office and they can change it for you.

I am 73 years old and recently remarried. I changed my name with Social Security. Do I need to contact Medicare or will that name be changed automatically? I have received my new Social Security card. Will I receive a new Medicare card?

Becky Hawthorne | Oct 21, 2018
Theodore Dickerson | Oct 21, 2018

Please contact Medicare to update your information. YOU will need to do this.

I never recieved my newborns social security card. Do i go jere to obtain it?

Melissa Reno | Oct 21, 2018
Angelina Costello | Oct 21, 2018

Go to the Social Security Office

Can someone help me to fill out paper work I don't under stand how to do tjem

Carol Ruppenthal | Oct 21, 2018
Joshua FREEMAN | Oct 21, 2018

Yes what kind of paperwork is it?

just had a newborn child in october and was told the hospital would send paperwork to obtain a card? is this correct?

Ashley Howell | Oct 21, 2018
Mark | Oct 21, 2018

Sorry,that's a new one for me. I remember the good old day's,when you got a social security card when you started working,which for me it was 14! Lol

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