Shoe Dept. Encore

Category: Shoe store in Albuquerque, New Mexico

Address: Coronado Center, 6600 Menaul Blvd NE Ste A003, Albuquerque, NM 87110, USA

Phone: +15058840907

Opening hours

Sunday: 11AM–7PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Kelly Austin

Sep 5, 2022

I ordered some shoes for my daughter online but when they arrived they were too small. I called the online customer service and they explained that I could simply go to my local shoe dept. encore store and return them for the correct size. One phone call to Coronado center and all was taken care of. 3 pairs without any issues at all. Thank you shoe dept encore. I'll definitely be back.

Carlos Galindo

Aug 8, 2022

Great variety of shoes. Does get a little packed at times, but overall good experience.

Tia 'beh-ree' Varnado

Jul 22, 2022

It was ok. Wait was long but thankfully I already knew what show I was getting

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Questions & Answers

Where is my refund?

Shoe Dept. Encore | Sep 20, 2022
Shoe Dept. Encore | Sep 20, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

I lost my receipt and need to return shoes, what are my options?

Shoe Dept. Encore | Sep 20, 2022
Johan Aguirre | Sep 20, 2022

We can do an exchange

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Sep 20, 2022
Shoe Dept. Encore | Sep 20, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Sep 20, 2022
Shoe Dept. Encore | Sep 20, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

Are you hiring?

Shoe Dept. Encore | Aug 21, 2022
Johan Aguirre | Sep 20, 2022

Yes we do, you can came to the store for an application

If I bought shoes at the Roswell store and still have the receipt can I return them to this store?

Jon Griffin | Oct 21, 2018
Dana Elzie | Oct 21, 2018

Yes

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