W.B. Mason

Category: Office equipment supplier

Address: 9420 Gerwig Ln, Columbia, MD 21046, USA

Phone: +18889262766

Opening hours

Sunday: Closed

Monday: 8AM–6PM

Tuesday: 8AM–6PM

Wednesday: 8AM–6PM

Thursday: 8AM–6PM

Friday: 8AM–6PM

Saturday: Closed

Reviews

Steve Fry

Sep 28, 2022

I've been in purchasing for 22 years with a large veterinary hospital in Northern Virginia. WB Mason is the worst company that I've ever dealt with. Their selection of products is weak, and in many cases overpriced. The deliveries are regularly missing items. When you call for help, expect to get different answers about where your products are.

Lisa Sarnovsky

Feb 27, 2021

The customer service at W.B. Mason is awful. I'm a very patient and understanding person and have never given a 1-star rating on anything before. I basically ordered moving boxes that never arrived. I spoke to customer service many times and each experience was essentially a runaround. I had to get my credit card company involved in order to finally get a refund.

Ben Orlebeke

Sep 23, 2020

I tried to order a webcam that wasn't available anywhere else. Days after I submitted the order, they told me it was backordered (which it didn't say at the time of ordering). I tried to cancel because I needed it quickly and never received a response from customer service. Weeks later, they told me it was on its way. I tried to cancel again and again never received a response. The tracking number they gave me didn't work, and today the webcam arrived - except it's an entirely different model than the one I ordered. Terrible experience all around.

Jordan

Sep 18, 2020

Terrible customer service

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Questions & Answers

Does this place allow for overnight parking

Dennis thomas | Oct 21, 2019
Oleg Vorobiov | Oct 21, 2019

You can park on the street, plenty of parking when I went there

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I want to get a part number so that the purchase side of our business can order for me. How can I access your catalog?

Howard Lewis | Oct 20, 2020
RON BEECH | Oct 20, 2020

You can also stop by and visit the showroom. You can grab a new catalog there.

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