The UPS Store

3 Magic Number

Was greeted by Kathy over the phone. I needed to drop off a USPS package as it states you are a USPS drop off facility. Kathy said they only except packages that are shoebox size. I explain to her that I was in a hurry and the package was a little bit bigger than shoebox size as it was 12” x 18” she refused to take the package. If you’re going to claim to be something especially a retail chain you should live up to your claims. I would give you Zero stars for customer service. This is not the first time I’ve had trouble at this location. Same lady! Very inflexible and poor attitude.

Claire

I made an appointment to get a document notarized using the website. I left work early to get to the appointment on time, only to be told upon arrival that the notary was not there and would not be there until 10:00 the next morning. The employee said "Yeah, we should really take those notary appointments off our website." Not only that, but why wouldn't they have contacted me after I made the appointment to let me know that the notary would not be present? This was extremely frustrating as I was counting on being able to get the paper notarized today at my "appointment" and now have to start over in order to find another notary since I cannot come back between 10:00 and 3:00 tomorrow. EDITED TO ADD: The manager of the store did reach out to me via phone and profusely apologized. She explained that this was a mistake and that they are working to fix it so it doesn't happen again. I truly appreciated her taking the time to call me and apologize as this is rare in customer service.

Sherri Migyanko-Jones

Pretty fast service.

Carboy Games

Nathan is freaking great I was stressed out about shipping a package and he walked me through it and helped me get it taken care and saved me money since if I didn’t get ship in time they woulda charged me $165 dollars late fees ,overall great guy overall super friendly also store was clean fast and efficient