La Quinta Inn & Suites by Wyndham Warner Robins - Robins AFB

Not Annika

Sink was broken, beds and pillows were extremely uncomfortable, and the carpet was nasty. Also, there was a homeless man lurking outside in the field next to the parking lot, just staring at us. The list goes on and on, but I won’t waste my time writing it out. You get the gist, though.

Elizabeth M

We’ve stayed here at the La Quinta Warner Robins as a local several times and I’ve left 5 star reviews previously! But apparently there’s new management and it’s horrible. We’ve had to stay before because of our AC going out and it took a few days to get parts. Also we have large families in Seattle and St. Louis so we always book this hotel for them to stay when they come to visit us, our home is just too small for everyone! Everything has always been great until now! Our well pump went out and we couldn’t get it replaced for 4 days so of course we believe our “go to” was this La Quinta… the indoor pool wasn’t heated as it always was so the littles were way too cold and that was a huge bummer for them! Later on we found out a housekeeper and her child and husband or boyfriend live next door to the room we were in. This isn’t the problem, but the first night the two were fighting; screaming, cussing and slamming furniture with a child in the room most of the night and into the morning time. My husband works 12hr night shifts and this mess went til his time to sleep after 7am. Then the “manager” called, woke him up at 10am and asked that we actually leave the room until maintenance is done cleaning the AC! They knew he works nights and should’ve waited til we checked out! We left, I took my husband to the Kroger parking lot for a nap and all of us just waited in the car for about 2 hours. Got back to the room and they were still working on it! We sat on the couch and kept waiting! We also requested and was allowed late check out because the company with our well quoted it working by 1-2 that day so late checkout til 12:30 would be great for husband to catch a good nap. I reconfirmed late check out the day before with what I thought was going ok. My husband came in at 7am and housekeeping knocked at 11am. I said we don’t need housekeeping, thank you. She came through the door all the way suddenly, with her little son at noon!! She didn’t have any idea we had late check out, receptionist then called our room reminding us to leave! I said we have late checkout. She didn’t know either! Was a mess! When we walked down to check out, I saw the “manager” sitting in the little cubby office behind reception. I explained everything to her, she didn’t know, she kept apologizing and said she wasn’t told anything and wouldn’t have called to rush us out! I explained all the issues and that ridiculous “manager” never came out to speak knowing he could hear me and everything I was saying! I said management should always know communication and professional skills, a hotel manager should also have hospitality skills!!! It’s 101! The only good thing is Sam. He’s been there every time we’ve been and I actually thought he was the Manager our first night and was surprised he isn’t running the hotel! He should be because every time he has taken care of us it’s been with NO problems at all, warm cookies and super hospitality, great conversation! We’ve always felt welcome until now!… Myself and all my family will not be back! It’s heartbreaking, I want to support the actual good ones whom should be in charge!!

Angela Tarnecki

I was traveling with my dog, needed pet friendly accommodations. Location was nice and convenient to I-75 without being right next to the interstate, so no loud traffic noise. Room was clean, beds were a little firm for my taste but I'm not going to knock a star for that. There is a small area for walking your dog at one end of the building, this could be larger, but it was enough for my dog. Staff was super friendly and helpful.

Carmen Floyd

We never even got to stay ! We made reservations a week prior. Called a few days before our stay to ask about early check in. We told the lady when we reserved the room it was for a kids Birthday party. But when we called she now tells us no parties aloud! And tells us if we come that we will be escorted out! REALLY?!?! That’s ok! We called another local hotel that Welcomed us!!!