ATM (Fifth Third Bank)

Doris Desaulnier

There's no one here to help...I wait every time I try to deposit... 20-30 minutes. There's only one teller for the lobby and the drive up! I've been waiting 18minutes and no one has even collected the carrier to process my deposits! Such poor service...but someone will say they're sorry...and do nothing to improve!

Rob Kenworthy

Third time here to deposit cash. Every time 1 teller. 2-3 people in line and 2 cars at drive thru. Ridiculous.

Richard S

HORRIBLE. I obtained a loan through 5/3 a couple years ago. Due to hard times I ended up missing one month’s payment. The terrible app and online interface had ZERO information about my arrearage. I tried to call them, and was unable to speak to anyone because I was unaware of what my account number was (it is blanked out on statements and my phone). Tried to chat feature, which was generic and also worthless. After making extra payments (and always paying the minimum), I was STILL assessed a $35 late fee each month. $140 in fees later, I FINALLY spoke to someone. Then get this- got disconnected after being on hold and in rotation for an hour while asking for a refund of late fees. This is STILL unresolved, and I am thoroughly fed up with their poor customer service, terrible app and web page interface, and horrible “chat” feature. Never missed a payment in years, and this is how I get treated. One payment missed and they capitalize on it and charge you late fees, and make it so you can’t find out exactly what your arrearage amount is. I smell a class action coming.

Dianne Kiss

My husband I began the process of refinancing our home back in September 2020. Since 5/3 is where our current mortgage was with, we figured it would be a quick, easy process. We couldnt have been more wrong! We were informed that we would need a 5/3 account in order to receive the 2.99%. We immediately go down and open the account with 20k in money market account. Meanwhile,When it becomes November and December and we’re no closer to a closing date… Our original contact person quit. I believe it was the assistant who finally informed us that we would have a mew loan specialist working with us. By now, its end of January, first of February and the application process must begin again. Another hard pull on our credit—- by March and April we found that nothing was moving any differently, we began process with another company. We have closed and are happy. If you ate considering Working with Fifth Third’s I would certainly steer clear.