TD Bank

Amenazeb Khan

I'm writing this review for my mom, who frequents the Montville TD Bank. She usually doesn't write reviews, but she's very frustrated. Whenever she goes into the bank she has to wait for an unreasonable amount of time. At least 20 minutes. This would be ok if the bank was busy, but this happens when they have no one else to help. The employees are busy chatting amongst themselves and no one pays her any attention. They basically ignore her. She runs a business and is very busy, as most people are, and she believes that the bank isn't holding up the standard that other TD banks do (like the nearby Parsippany Branch where the service is excellent and the staff is very polite and attentive. Why go to the Montville Bank then? Her work is often in that town and it's more convenient to go their during her breaks.) This TD bank branch should review their employees and do something about the poor service to better serve customers such as my mom. And if anyone is wondering which location is best in that area, just go to the Parsippany location. As mentioned, they are much better at serving their customers.

Allen Raimi

Excellent service from Masamichi! So professional, we need more people like him!

JEFF KOON

Not happy! Donna the manager is less than eager to help. Went in for a simple letter to indicate my account balance and she did not even attempt to hear what I want. Left the branch to another branch and they gave me the letter immediately.

IZZY AARONSON

TELLERS ARE CLUELESS AND RUDE. THEY NEED CUSTOMER SERVICE SKILLS WHICH THEY LACK. ESPECIALLY WHEN ANSWERING QUESTIONS OVER THE PHONE WITH CUSTOMERS…..