North Mountain Medical & Rehab Center

Debbie D. V.

I am writing this review from my perspective and also on behalf of my husband who was the patient. My husband was a patient from 2/15/22 through 8/31/22. It was continuous with 2 hospitalizations during this time. He was hospitalized since Nov 2021 then transferred to this facility on a ventilator. He was very ill, facing one crisis after another on a daily basis. I visited daily- mostly evenings/nights. I observed firsthand how he was treated along with other patients. The respiratory department provided excellent care, the Director Amy always was available for all of my questions, Janice, the Nurse practitioner as well. Her bedside manners were wonderful- she is very caring and thorough. ALL of the Respiratory Techs are great. They worked endlessly to make sure my husband improved and was cared for. This proved to be difficult much of the time as he was very sick. But they always greeted him/us with a smile, they were patient with my questions and they truly cared. They truly went above and beyond and we are so very grateful. The nurses were also great, they were patient and compassionate. Always willing to help. The CNA’s work long hours but they all provided great care and service. Physical and Occupational therapists did a great job working with my husband. They were patient, they went at his speed, and they got him up and walking. Calli and her staff are wonderful and know how and what to do for each patient. This facility is not perfect… no place is. The rooms are a bit small but you make it work. The facility is clean, the staff really work hard and my husband says he felt like family were caring for him. It is difficult at times to get through to the nurses, but they are quite busy, sometimes short staffed as are other departments. But I would keep trying and would get through. You can also request an update at the end of each shift which makes it easier to speak to the nurse. We treated all staff the way we would like to be treated and we never had any issues during my husband’s lengthy stay. All departments were accessible, they returned calls, they welcomed questions and concerns and they were very helpful. My husband was sad to leave but since he improved greatly, no longer on a ventilator and able to continue recovery at home, we sadly said good bye.

Elizabeth Lucio

Horrible, AVOID AT ALL COST. Good reviews are paid for by the facility. My grandmother died because of pure neglect here and we took legal action against them and lost simply because she had a prior medical background which had NOTHING to do with the injury she succumbed to. They neglected to change her dressing for days to weeks which eventually led to sepsis. This place needs to be shut down, do not let your loved ones go here.

Anthony Espino

IF YOU LOVE YOUR RELATIVES DO NOT BRING THEM TO THIS PLACE. ITS NOT WORTH IT, YOURE GOING TO WATCH THEM DIE. THE WORKERS ARE UNHELPFUL AND RUDE, THERE IS NO AUTHORITY.

Jose Martinez

Do not stay at this facility. The employees are overworked and underpaid. What ends up happening is people get forgotten and they end up getting bed sores which are really bad for people who cannot walk. If you have the choice avoid this place.