The UPS Store

V Bibbins

Store is convenient but sometimes the UPS driver says they attempted to deliver a package but they didn't. I was home all day.

Kathy Kelly

WOW. The girl in front responded to my discomfort about being charged $1.75 a page for a fax when I was not informed of the price ahead of time. She said ' I don't really care" I went in another girl faxed my things for me. She took a laminated paper and put it in front of me she said it's a $1.95 for the email and then 22 cents each. So I assumed that was the price. It went from 22 cents a page to $1.75. when I complained that she put the wrong thing in front of me the manager basically said I don't care... I'm calling you ups and never ever ever again will I ever go to the store or recommend anybody at this particular store. I use UPS all the time and this is totally uncalled for awful horrible customer service

Kim D'zatko

Shirene (sp?) manages this location at North 19th Ave in Phx. exceptionally well. She came up with solutions to a shipping conundrum I had; offered to connect me with others who could help when she couldn’t, and ultimately made it happen smoothly. She directed staff like a pro on the operation even as she made sure all the other customers were attended to without having to wait. And she was all over quality control! I rarely write reviews but seeing her in action was a sight to behold. In less than an hour, they got 20 large cartons to the registers, rung up, and out the door!

Heather Gee

Update: I called today and learned about a miscommunication. I was NOT graceful. Matter of fact, I was a straight "A"-hole. The man on the phone was calm and provided master class in patience. This allowed me to realize how much of a jerk I was being and unloading ALL my frustration. I cannot recall his name but he is TOP-NOTCH!