Heritage Village Assisted Living

Category: Retirement community in Mesa, Arizona

Address: 8035 E Brown Rd, Mesa, AZ 85207, USA

Phone: +14806868540

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Angela Adkins

Sep 30, 2022

As I am searching through these reviews it seems things were much better before my dad came here. Whether Covid made this place go downhill I’m unsure of. There is no communication between staff, and the residents families. My dad was in another facility and they communicated with me all the time. I feel like this place is just taking $ from these residents and not taking care of their needs. And if they are on ALTCHS then forget it they definitely are not treated right.The place looks newer then some of the other facilities but looks can be deceiving. The owner needs to make some changes. And hire new staff or train the ones there or pay them more to do their jobs right. So many things have happened since my dad has been there. I really hope assisted living is not like this at all the other places out there. It’s a very sad thing. These assisted living places don’t seem to care they just care about the $. I’m hoping I can find my dad a place where he can enjoy and be taken care of well for goodness sakes he has dementia and a tbi people come on.

Erin N

Sep 12, 2022

Update: my grandmother has passed away. She very likely would still be alive had she not been neglected and mistreated here. Stay away. She was there for 3 weeks. My mom had to take her out of there unexpectedly due to the poor treatment and neglect she received. My mom brought her home a week ago Saturday and now she is gone. We grieve but not without hope. Original review: My grandmother was physically and verbally abused multiple times in this facility despite complaints and promises from the staff to investigate and not let it happen again. Do not take your loved ones here.

Jocelyn Farina

Aug 1, 2022

We placed my mother here about 4 months ago with the help of Lynde. We are very happy with our experience there.

G.D. Frippery

Jul 23, 2022

We pulled our mother out because of neglect and unfit care. Hardly ever check or interact with them. If you care for your loved one this is NOT the place

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Questions & Answers

Do your residents have phones in their room?

Pamela Shepherd | Oct 19, 2021
Heritage Village Assisted Living | Oct 19, 2021

They can have phones in their rooms. Most of our residents have their own cell phone instead of a wired phone. If they don't want either of those they can use the phone in the community.

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Which house name is #8? Info given said house #8, looking at site map on website shows home names like Pioneer. etc?

B Miller | Oct 19, 2020
Heritage Village Assisted Living | Oct 19, 2020

That is a great question. House #8 is the Trailblazer house. We need to put the numbers on the house too. Thank you for inquiring.

Who owns Heritage Village Assisted Living in Mesa Arizona

Rita Gallagher | Oct 20, 2019
Nate Porter | Oct 20, 2019

It is owned by private investors and managed by SAL Management Group.

Is this facility licensed by the State of Arizona, if so, what type of license?

Jill Creath | Oct 20, 2019
Heritage Village Assisted Living | Oct 20, 2019

It is a Type 2 assisted living and Memory care.

Do they accept ALTec?

Carla Hulseweh | Oct 20, 2019
Heritage Village Assisted Living | Oct 20, 2019

Yes we do.

Do you have vacancies?

Michele Weaver | Oct 19, 2021
Heritage Village Assisted Living | Oct 19, 2021

Yes we do. Please call and talk with our administrator. She can help you will any questions you may have.

Is there a set visiting hours?

Giovanni Torres | Oct 20, 2019
Christine Casillas | Oct 19, 2020

None now because

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