Spectrum Store

John “Johnnyboy” Schenna

Very helpful staff.

William Proskauer

Went to the store to update, replace phone. For whatever reason, the system could not authenticate me. They apologized for the inconvenience and the consultant gave me his card so I could email him with my email, and he would email me back as soon as he had a reply from HQ as to why the system wasn't authenticating me. This could take minutes, hours, or days. So it has been two and a half hours and I though that not only would I email, but also call. Well, there's no phone number. On line the number is a corporate number, which when I dialed immediately went to text. After 10 + minutes of texting the agent gave me the same number, that is the corporate 888 number. No way to contact the store, and no reply to the email. Consequently I don't have a phone connected to the service, and don't know how long it will take for this to be solved. I was hoping to at least have a confirmation email that they had received my info so that I could be contacted once this problem is solved. The only other option is for me to go to the store. Ridiculous that I cannot call the store where I do business with. How is it that instead of going forward, "we" are going backwards?

keith stewart

While I was there they made plenty of mistakes I had to wait an extra week for service because of it also nobody ever asked me if I wanted to save $30 a month on my cell phone bill for the same service I'm paying $60 for now I had to see it on TV as an advertisement of course after I left the shop. Shyyyt can't believe how somebody dropped the ball while I was actually in the store and not on the phone actually in the store

brian beach

One of the associate, the big guy, has no customer relations skills nor product knowledge, a condescending attitude and is in the wrong line of work. He was short with me the first encounter, and just sent my wife home in tears with her encounter with him today. He needs to work from home and stay away from people.