Address: 8559 Baltimore National Pike, Ellicott City, MD 21043, USA
Phone: +14104617000
Sunday: Closed
Monday: 7AM–9PM
Tuesday: 7AM–9PM
Wednesday: 7AM–9PM
Thursday: 7AM–9PM
Friday: 7AM–9PM
Saturday: 8AM–6PM
Pam Thomas
Wait time is never long..the employees are so professional. And its always free snacks and beverages available while you wait.
Ryan McCarthy
Gi was super helpful and answered all of my questions. No high pressure sales tactics, a seemless carbuying experience.
Paul Aye
If your are looking to purchase a new or used Acura Quon is the guy. Quon was very helpful when I came in to buy my 2023 Mdx. He treated me more like family than a customer. Informed me on everything that I needed to know about the car and made the process easy. Ask for Quon he’s the guy that get the job gone. 5 star experience
Kim Lewis
I have been a satisfied customer of this facility since I bought my first Acura 20 years ago. While many of the customer service reps have come and gone through the years, the positive environment has remained consistently courteous and accommodating.
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Hello, Kiunam. We apologize for our delayed response and the confusion with your order. Our service manager confirmed your key fob is at our dealership whenever you're available to stop by. The service department is open from 7:00 am - 7:00 pm today and 8:00 am - 4:00 pm Saturday.
Hi, Karen. We're sorry to learn that you're having issues with your RDX. One of our advisors would be happy to help with this. You can call our service department directly at (443) 574-1240.
Our top priority is safety, so we follow the state's mandates and require all employees and customers to utilize a protective mask or face covering while at the dealership. We also have instituted the following workplace policies and practices: exercising social distancing, using protective gloves, reinforcing personal health safety with employees, cleaning of high-traffic areas, offering pick-up options, and increasing accessibility for hand-washing and sanitizing.
Hello, Knsy Lee. Yes, we do recommend calling your service advisor before you arrive. If you do not have one assigned to you, you can call our main number at (410) 461-7000.
Hello Lu. Each service at Norris Acura comes with a complimentary car wash and vacuum, weather permitting. If your service is an extended mechanical repair that will take over 2 hours to complete, you may be eligible to receive a loaner. For more information, please call our service department at (443) 574-1240.
Hi Lewis. Please feel free to call us at (443) 574-1240 to get the price for A1 service. We will occasionally have a special price for A1 service, so make sure to check our monthly coupons here: bit.ly/2H6dc1S
Hi Chester. This would require a diagnostic test to find the issue. The price is dependent on the problem. Please call our service department at (443) 574-1240 for more information.
Hello Hong. Our timing belt service typically takes about a day to complete. You may be eligible to receive a loaner vehicle while your car is serviced. Please reach out to our service department for details at (443) 574-1240.
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