Dallas Code Compliance Department

Category: City government office in Dallas, Texas

Address: 3112 Canton St # A, Dallas, TX 75226, USA

Phone: +12146705708

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Zena James

Sep 8, 2022

Like others have expressed, this is a wishful 0 star review. I've spent months trying to get code compliance AND the city council's office to have the builder correct his unauthorized use of our shared easement, in which he decided he could pave and make use of it all, including an 8ft by 51ft section of MY private property and without MY permission! New Vision land and properties didnt even get a permit/city permission when it was done, which he couldn't get special use without owning it all- and he doesn't! When they encroached my property, paved it (which we are not to do since its for city use-utilities primarily), the pavement was either ignored when it was inspected or they did it afterwards, they covered up my water meter / cut-off and my sewer clean out. The builder would, after a month of arguing with him, correct the sewer issue but didn't have the water meter/main cut-off returned to its original status. I had a leak and was unable to shut off the water so i called the water department to cut it off but somehow, while i was off to home depot for supplies and would discover on my return, the builder would have them replace and turn the water right back on (to leak further). The meter that New Vision Land and Properties covered/damaged, would need replacing, builer stated to me, " hey, they've found it and your getting a whole new meter." "Are you going to charge the reasonable party, you should?", i said. The builder replies (at the time i thought it was the city worker and didn't realize it was the builder until i hung up and noticed the number and located our text feed), "no charge, compliments of the city!". I guess that's why they raised my property taxes over 400% within 2 years. Dallas is a banana republic! Sadly, despite the so-called code compliance manager that the city councils office sent out to investigate and assist me in regaining my property and my use which was in accordance with city statute/code. Its been 6 months and they have not inforced their notice of violation. The shared easement take over and code compliance, including management who called to tell me that the builder was sent a notice and was given 10days to correct it, addressing a violation resulting in the theft of another's property must not be as important as taking away the belongings of the homeless, sending violations to me for 'city' property (they don't check ownership?), sending warnings/violations for grass/weed over growth following several heavy rains, or taking naps! Its back to me- making more unanswered calls and leaving voice mails that seem to be ignored- even from my city councils office, Jesse Moreno. I would like to give 5 stars for those working in animal services. They are busy, short staffed, but manage to accomplish so much. They make a difference!

Mico Manhard

Jun 13, 2022

These people are absolute trolls. They don’t have a cognitive sense in their bones. The highest form of incompetence I’ve ever experienced. Pray for salvation because that’s your only hope when dealing with these hot messes of people. Who tf is Roberto and how do I get in contact with him?!

Pdg1133

May 29, 2022

Code enforcement needs to be fired. They told me they can be doing something else instead of coming out for 24hr parking. Why did you have it on the list if you don't want to do your job? I have not been able to sit my trash out because the people across the street has about 7 cars but they manage to leave a space on they side of the street for their trash to be picked up. Also the car that I complain about the inspection has been out since Feb and he told me he can't have it towed. He put a sticker after 11 days but it's back over her when trash day is coming tomorrow. They have a tow truck the size of a fire truck. He told me if they have it parked he will have it towed. He pick and choose what he want to do. I told him since they not doing nothing I would not complain online. Guess I will have to drive my trash to the dump on Saturday because it's no where to sit your trash can on Gentry Dr. They are quick to write tickets that they can make money on. They can tell you what you can and can't do with your property but when you complain about something that belongs to them they don't do anything about it. These people get paid to do nothing. Ride around all day with our tax money. Just pitiful.

Vladimir Rodriguez

May 3, 2022

Ricardo Alvarado worst person you can come in contact with rude and none professional.

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Questions & Answers

Can I report abandoned / unregistered vehicles that my land lord refuses to have moved from our parking lot?

Stephanie Henry | Oct 20, 2018
Patricia Morrison | Oct 20, 2018

Yes. Call 311. If at an apartment be sure to specify where and which car. A description and plate number is helpful.

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How do you get someone out to check to see if a house is upto complancie

Pamela Watson | Oct 20, 2018
Niya Ray | Oct 20, 2018

Call 311 and they will send someone out.

Can I report rats in my apartment?? And the office people aren’t trying to do anything about it

Kami Samone | Oct 20, 2019
sharda beaty | Oct 19, 2021

I saw rat and ants in my apt. My shower is boarded up and Im on housing

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Can new owner at apartment complex go up 100.00 on rent during renovation.

Linda Watkins | Oct 20, 2018
James Hayes | Oct 20, 2019

Not unless your lease is up, or you dont have a lease

I have neighbors blocking my mailbox with their cars. Where do I file a complaint? Also a portion of there fence is down. Which is shared between property. What can I do to get them to fix the fence

Linda Brown | Oct 20, 2018
Patricia Morrison | Oct 20, 2018

Not sure about the parking in front of the mailbox since it is a public street but for the fence call 311 and be sure to specify that even though you all share the fence it's there portion. Otherwise you both can be held responsible for it.

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I have a trailor on the side of my house. Does it matter as long as its not on the grass?

Daryl Wright | Oct 20, 2018
James Hayes | Oct 20, 2019

Naw. Your ok

Is a landlord obligated to make sure paint fumes are at a healthy level before occupying their apartment with a tenant?

Taylor Everett | Oct 20, 2018
Vanessa Gonzales | Oct 20, 2018

By paint fumes if you are referring to lead in paint, all paint manufactured in 1978 thru present day has no lead. Therefore, if anything was built in and after 1978 there is no worry of lead.

Can code enforcement tell a apartment owner to put there tenant's out do to unsafe and sanity conditions of there property

Loretta Lee | Oct 19, 2021
Timothy Price | Oct 19, 2021

No they can't.

I have asked for 5 days about clogged toilet and also toilet leaking. They finally came out after day 4, but toilet still wont flush. Is that considered a health violation and if so who do you report it too.

Jamie Girl | Oct 19, 2021
Lynn Blum | Oct 19, 2021

Is it rent house or apartment

I'm renting a 3 bedroom house and the rent was $950.00 but when the landlord had to pay property taxes he boosted my rent up to $1300. Is that against the law?

Stephen Chico Fauntaine Jackson | Oct 20, 2018
Stephen Chico Fauntaine Jackson | Oct 20, 2019

But what if he hasn't repaired anything in the house?

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Can we file a complaint if we haven't had cold water in a week. The hot water is to hot to even take s bath or wash dishs.

dreshun hudson | Oct 20, 2018
Patricia Morrison | Oct 20, 2018

Yes...just call 311

Is it ok to mow lawns and make loud noise with equipment before 9am

Leticia Ortiz | Oct 20, 2018
Patricia Morrison | Oct 20, 2018

I believe on monday-friday you can start at 7am and on Saturday you can start at 8am. But for exact times you can call 311.

How do you get Code Compliance to go out and do their job and not take a pay off from the property owners?

michael crowe | Oct 20, 2018
michael crowe | Oct 20, 2018

Yeah, cc came by inspected the property told manager what needs to be done, manager called the owner and told him, nothing was done and inspector never came back to check on repairs, so payoffs.

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I have been documenting my requests for my a/c for a year in my apartment every other month it doesn't work properly so I put in another service request. I have now been going 3 weeks without a hvac unit only a window unit can code do anything.

Jonathan Wright | May 22, 2022
AMIR MOHAMMADI | May 22, 2022

Please Call 311, and they will direct you to Code Compliance and the right Code District or simply open a Service Request on dallascityhall.com.

I received a "This is not a Ticket warning for high weeds in ally How long do I have to correct the problem

Deborah Herod | May 22, 2022
Felicia Lewis | May 22, 2022

You have 7 days to correct the issue.

Once a violation is noted what happens nest

Steve Crowley | Dec 23, 2021
Perissa Hyde | Dec 23, 2021

It's investigated to determine if a violation is present. If so a notice is send to the owner to correct it. Or if warranted a citation(s) is issued. Best you contact your Inspector to discuss the matter.

Can code compliance assist tenants with broken kitchen appliances

James Daniels | Oct 19, 2021
Perissa Hyde | Oct 19, 2021

Contact 311 and make a request.

If I have mold in my apartment and my leasing office isn't removing the molded boards but simply covering it with caulk is this sufficient to remediate the issue? And what can I do if my water tank has mold underneath it and is not being removed?

Kimberly McRoberts | Oct 19, 2021
K Wade | Oct 19, 2021

Call into 311 and make a report someone will come out and investigate your concern.

Do yall come moved car. That is out of date and been sitting over a whole month

Brittney Jones | Oct 19, 2021
Perissa Hyde | Oct 19, 2021

45 days on private property if it's a hazard 10, possibly. Parked on street, no. Dallas police handle 24 HR parking violations.

How should I report unsecured mailboxes in our apartment's mail room? Half of us don't have secure boxes. The complex isn't fixing it or helping by keeping gates closed and locked.

Tara Roe | Oct 19, 2021
Perissa Hyde | Oct 19, 2021

Call 311. File a complaint against the apartments. They had those installed they have to maintain them or remove them. Report all your complaints so when the Code Inspector comes to address it, they can address everything at once.

The hallway in my apartment is cluttered with chairs, headboard, footboard & a 3×4 canvas of some painting. Who do I report this to? Apt manager ignores many complaints.

Ann S Cantu | Oct 19, 2021
Idris Adediji | Oct 19, 2021

Dallas Code Compliance Department

How do go about looking into or reporting miscundct?

Donald Coleman | Oct 19, 2021
Kassandra Lamb | Oct 19, 2021

If it is a City employee you want to report, this link here is what you want. https://dallascrm.force.com/public/mbl/request/COPLCOMP

My apartments has an infestation of rodents. How can I report this

Brittni watkins | Oct 19, 2021
Kevin Jackson | Oct 19, 2021

311 and to your apartment complex

Is there a law against parking facing the opposite direction on the street? Also about the area in between 2 driveways when it's not enough room.

Sondra Settles | Oct 19, 2020
Ben Brown | Oct 19, 2020

You can get a ticket facing in the opposite direction. It just depends on if it is being enforced in the area that you reside in. Shouldn't be a problem parking in between driveways as long as the area is paved.

The neighbor is using our electricity. The owner consented it and I am worried the electricity bill. It happened so many times already. Our electric was cut off due to non payment. I am 71 years old and had asthma. What shall I do? Thank you.

Ernelia Quickel | Oct 19, 2020
Pamela Ervin-Doss | Oct 19, 2020

This wouldn't be something Code Compliance handles. This is a Civil issue. Respectfully

Where can I find the codes to put a roof on home

Joyce Schroeder | Oct 19, 2020
Never Give Up | Oct 19, 2020

320 E. Jefferson

Can I report a heating problem if management have tried all they could and still the unit doesn't heat up?

Eunice Njeru | Oct 19, 2020
Jimmy Dowell Crazy Pa Pa | Oct 19, 2020

Call 311 report problem

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Can a car be parked at your house on private property without been registered or inspection

t barnes | Oct 19, 2020
sheila G | Oct 19, 2020

Is it inoperable? The vehicle can't be in parts and pieces or on flat tires. The inspection does not make it a junk motor vehicle, but it is an indicator that the vehicle may be inoperable.

I file a complain where I can check it? I have my case number

Karina Medina | Oct 19, 2020
Patricia Morrison | Oct 19, 2020

Dallascityhall.com and scroll to the bottom. Or call 311.

Is this the place where you go to report issues that the apartment management won’t fix? I have been asking for maintenance to fix a hole n the ceiling and other issues but nobody has came.

Mariah Collins | Oct 19, 2020
sheila G | Oct 19, 2020

You can call 311 or use the OurDallas app to report the issue.

Can I have chickens at my house in my yard?

Terri Smith | Oct 19, 2020
Never Give Up | Oct 19, 2020

Farm yes residential area no

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Can i report a home that's not up to code. Electric, bad studs n wall

Jerimya Corn | Oct 19, 2020
Never Give Up | Oct 19, 2020

Yes but the tenant must allow code in the house to investigate

Does a person have to put up with people living in a tent and using the bathroom outside and bathing in the open? In Dallas county, Seagoville does nothing about it.

RITA SHUBERT | Oct 19, 2020
Felicia Lewis | Oct 19, 2020

Contact Seagoville Code Enforcement..if they wont do anything contact your Councilman.

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Who do i report busted sidewslks to. These side walks have been unusable for over a year . i have seen people in wheelchairs have to go to the side and when the ground is wet wherlchais get stuck in the mud. Thanks

Sherry Currier | Oct 20, 2019
Tony Gonzales | Oct 20, 2019

311 with a good address if it is a house owner pays half city pays half, if it is a business they get a permit and make the repair

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Can I apartments have window units? On the 2nd floor.

Marquita Harris | Oct 20, 2019
Felicia Lewis | Oct 20, 2019

You will newd to speak with your lanlord to see if they will allow it.

How much if the fee for RFSM?

Joni Wysocki | Oct 20, 2019
Vanessa Gonzales | Oct 20, 2019

What is RFSM

Is it a code violation to park your cars on the front yard? There were mutpile cars on the yard at two home in the 5900 block on Marsalis. Please send someone to check it out. I doubt you can catch it during the week. Please try. It looks awful.

Tonnie James | Oct 20, 2019
sheila G | Oct 20, 2019

Please Call 311 or download the OurDallas app to report it.

Can property management get in trouble for renting out the same size apartment but different rent amounts?

Kristi Gunnels | Oct 20, 2019
sheila G | Oct 20, 2019

This is not a city issue, but as a former renter I doubt that is illegal. It's probably common practice.

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My apartment is so full of moisture that my doors have swollen and you can barely open or close them is all of this reportable

niki fortenberry | Oct 20, 2019
Felicia Lewis | Oct 20, 2019

Yes, file your complaint at 214-670-5111. Tell the automated system u want to file a complaint and it will tranfer u to an operator.

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My air has been broken for a week now we have been in the heat i have multiple water leaks that should have been taken care of in may i cant use the sink in the master bedroom nor wash dishes in the sink in the kitchen

niki fortenberry | Oct 20, 2019
sheila G | Oct 20, 2019

Download the 311 app and report it or call 311.

Where can I report a bording home that the landlord is not providing air conditioning on the property but taking the residence money

Charlotte Jones | Oct 20, 2019
Kelley Price | Oct 20, 2019

Call 311 to report no A/C and ask the rep for the direct number to "Boarding Homes"

How do u report a place that has mold n its being rented out

Ilda Gomez | Oct 20, 2019
Kelley Price | Oct 20, 2019

Call 311 to report a water leak, most likely that is the reason for the mold.

There's a ton of trash between an empty building and an apartment complex on my street. Who do I complain to?

Liz Merucci | Oct 20, 2019
Vanessa Gonzales | Oct 20, 2019

Call 311 and give them the address if u don't have it give them the cross street names

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There is mold in our house rental. The landlord so far has only provided dehumidifiers. We're not pleased with their decision and world like to terminate lease. Can we?

Sonya the Wiz of Beauty Brown | Oct 20, 2019
Kelley Price | Oct 20, 2019

The City of Dallas cannot advise you on personal civil matters. Mold usually occurs as a result of some type of moisture (possible water leak), and The Department of Code Compliance will address that particular problem.

How tall can my backyard fence be

Chris Ybarra | Oct 20, 2019
Patricia Morrison | Oct 20, 2019

As long as it's 6ft and under it does not require a permit. Anything above 6ft needs a permit which you can get from Building Inspection at 320 E.Jefferson...also metal fences are no longer allowed.

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EXTERIOR SURFACE, WHAT DOES IT MEAN ?

michael watson | Oct 20, 2019
Patricia Morrison | Oct 20, 2019

The outside of your house more than likely needs to be painted...it's referring to the wood or metal

Can I report a roof leak that my landlord refuses to properly fix? They only put some kind of tape on the ceiling and painted over it.

Jesus Villanueva | Oct 20, 2019
Roderick A. | Oct 20, 2019

If is the roof is still leaking after it was so called repaired. Yes, you can report it to Code under a case for substandard structure for not maintaining the structure to be weather/water tight. You should keep records of repairs that the landlord is responsible for.

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Can you send an inspector to 3500 e Illinois Avenue Dallas TX 75216.my neighbor is trying to level a empty land. But he is putting too much dirt if we get a heavy rain my store will be flooded.

Rogelio Limon | Oct 20, 2019
Kelley Price | Oct 20, 2019

Please call 311 to report illegal dumping of dirt on a vacant lot

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How do i report apts with alot of rats in the walls

Patrice | Oct 20, 2019
Patricia Morrison | Oct 20, 2019

Call 311

Have been without hot water for 5 in my apt building

Antonio Andrews | Oct 20, 2019
James Hall | Oct 20, 2019

Download the 311 app and follow the instructions for complaints..

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Who do i report to about black mole at the forum of parklane in dallas

alaster radio demon | Oct 20, 2019
Jasmine Walker | Oct 20, 2019

Call 311

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Is it true that anyone can report on an unregistered vehicle on private property?

Angela GFountain | Oct 20, 2019
Patricia Morrison | Oct 20, 2019

Yes. But just because it's untegistered does not mean code can make them move it. As long as it's parked on an approved surface(concrete, gravel,that kind of thing) and is operable code can't do anything about it.

I sent a request to your office on 12/3/2018 regarding obstructed line of sight at alley intersection with public street. Receipt was acknowledged. How soon may I expect review? Wister Green

Wister Green | Oct 20, 2019
Patricia Morrison | Oct 20, 2019

You should call 311 and follow up. Be sure to use the service request number so it can be escalated if necessary.

There’s an abandoned truck in front of my house for 4 days,possible stolen.How do I get it removed?

CLAUDE Arnold | Oct 20, 2019
blkmax28 | Oct 20, 2019

You can call the police, they are better equipped to remove it quicker

There is a house in dallas where a pick up truck and 2 honda cars are in the driveway witj no tags or registration The pick up is being repoed within afew days Will the city make the owner of the home be made to remove the 2 cars

pete issokson | Oct 20, 2018
Dubb Deezy | Oct 20, 2018

Call 3-1-1

Ive asked my apartments ..4 phone calls . 3 emails...to have the bee hive removed from my entry way . And it still isnt removed. What do I do?

Michelle Defranco | Oct 20, 2018
James Hayes | Oct 20, 2019

Call 3-1-1

How do I report a property manager selling drugs and getting money aid under the table?

Amber Jones | Oct 20, 2018
Felicia Lewis | Oct 20, 2018

Report the incident to the pice department

How do I register a rental property

Eddie Hernandez | Oct 20, 2018
Vanessa Gonzales | Oct 20, 2018

You go online and register or you can go to 3112 Canton and they will help you there.

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