Toyota of Irving Service

Brenda Weiss

I purchased my car and bought the service plan with it from Toyota of Irving. I have been pleased with the plan until this past Monday. I arrived on time fo a 3 o'clock appt for routine service letting the advisor know I needed to be done by 4;30-4:45 PM. I was told it could take over an hour just for the oil change despite my appt. I had agreed to do 2 other items as part of the 30000 mile service. When I asked why it would take so long I was told "they don't start right away" even with an appt. Sounded fishy to me. When I told her to cancel the 2 items above the oil and tire rotation...all of a sudden she said she would work to get me taken care of. That sounded even stranger. In talking to a manager I found out that it takes so long because many cars are taken to a Quick Lube for oil changes. I spent $2000 for the maintanence plan only to have my car worked on by non Toyota personnel. I was told they were able to get my job done as originally agreed because they did it in house...which the advisor "worked out for me". I will be making certain that my car is worked on :in house" period going forward until the end of my plan and I will never buy another one. I know 2 really good mechanics and I will not pay Toyota rates for Quick Lube service. If you are reading this I hope you don't either.

Syed Mosharraf Towheed

More than eight years I am buying-trading my car or suv from them. Sometimes I used their collision center to repair my car & always doing my oil, filter change & other services from them. My overall experiences is quite good & I am fully satisfied with their customer service & other services which I have received. I would like to continue my relationship with Toyota Of Irving in this respect.

Sathish Kumar

Honest service center. Their free shuttle service is convenient.

Enrique Labrada

Needed to get a recall fix for my vehicle, and decided to go ahead and get the free vehicle inspection to address any issues (at 200k miles, there's bound to be some stuff needed to be replaced). Got a detailed report of what needs to be serviced, and approved any of the services that I did my research to be critical, and which ones I can skip or have it done cheaper elsewhere. Nothing was done without my permission, so nothing hidden! First, I want to give a HUGE shoutout to Eunice Camacho. Most of my interaction was spent with her, and I always felt she was giving me the most transparent responses she could, and kept me updated throughout the whole process. Everything was easy to understand. This was my first time interacting with a service dealership of any kind, so I really appreciated this dealership had someone like her in the department. Unfortunately, I cannot say the same about Stephen Hollander. I came to pick up my vehicle, and they were the first person I saw so I approached them. I got a very rude and passive-aggressive tone when I didn't know who I left the vehicle with (I'm terrible with names), and they weren't being subtle about how inconvenient it was for them. My whole interaction was very uncomfortable and hostile with no apparent reason. Luckily, Eunice arrived back, and I immediately recognized them as being the person I dropped off the vehicle with. Stephen made another passive-aggressive comment, but I chose to ignore it. Eunice's responses were a complete 180 from Stephen's, and I became much more comfortable interacting with them.