Neighborhood Credit Union

Category: Credit union in Dallas, Texas

Address: 13651 Montfort Dr, Dallas, TX 75240, USA

Phone: +12147489393

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Michael Morris

Sep 1, 2022

This credit union is awful. They rejected my direct deposit from a new job for some unexplained reason, then when I the only option I had was to mobile deposit the check, they held my paycheck hostage for over a week to the point that I missed rent and all my bills. They were inflexible for no good reason, refusing to be helpful. Use at your own risk.

Dawn Garrett

Aug 17, 2022

Contrary to some of the other reviews - I am here to report an example of excellent service from Natalie, in Customer Service. I had a few issues that needed to be resolved; Natalie was patient and courteous. She ensured that she understood my needs, then she contacted IT to confirm how to resolve the matter(s) and walked me through each step until all were completely resolved. I could not be more satisfied with the service that I received today from Natalie. #membersince2013. DG 8/17/22

Avery Carriere

Aug 16, 2022

Thank you for the great service.

Jeremy Wilson

Jul 29, 2022

I can’t get over the horrible customer service from this business, during the loan approval process Bassy never answered or returned phone calls, now Fred transferring me to the wrong person then getting an attitude when I call back and saying “well there’s nothing we can do!” Hopefully his supervisor Brad will call me back and be able to give me a positive experience for once.

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Questions & Answers

How do you setup on line banking and receiving texts etc for your debit card?

James Bond | Oct 18, 2020
Neighborhood Credit Union | Oct 18, 2020

Hi James, great question! To set up Online Banking, all you need to do is go to myncu.com, click on the blue lock icon at the top right of the page. The first time logging on, you will enter your account/membership number as your username and your full social security number as your password. Once you've successfully signed in, you'll be prompted to change your password and to verify your contact information. For more information: https://www.myncu.com/explore/learn/how-do-i-enroll-in-online-banking. For text alerts, after you've signed into Online Banking, you can create text alerts. Under the Additional Services tab in Online Banking, click Card Controls and Alerts. In Card Controls and Alerts, you can create text alerts by categories, spending limits, and so much more.

Which bank is open on Saturday, (lobby hours) and hours....

Edward Griffin | Oct 19, 2019
Zac Fox (TheZfox) | Oct 19, 2019

Open til noon, drive thru only

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Do you have an ATM?

Emily Santos | Oct 19, 2019
Isaac Dial Jr. | Oct 19, 2019

Yes

Where is a neighborhood credit union overnight deposit location

Larry Williams | Oct 19, 2019
Neighborhood Credit Union | Oct 19, 2019

All Neighborhood CU branches have an overnight deposit slot with the exception of our Downtown/Elm St. branch.

What about Dallas Credit Union

Beth Fonder | Oct 19, 2019
Patrick Esparza | Oct 19, 2019

Veryi helpful..

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Who can open an account

Elizabeth Barr | Oct 19, 2018
A Google User | Oct 19, 2018

Anyone

Do you all accept cross branch deposits?

Surrealasm eŠ | Oct 19, 2018
Wayne Wallace | Oct 19, 2018

Yes they do

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Home equity loan interest rate?

Shirley Wentworth | Oct 19, 2018
Neighborhood Credit Union | Oct 19, 2018

On June 14, 2018, our annual percentage rate is as low as 5.25%. The rate is subject to change and based on creditworthiness. Please visit our website for more terms and rates, or to get in touch with our mortgage service team at 972-629-7896

Do you have a office in Iving.

Panzie George | Oct 19, 2018
Neighborhood Credit Union | Oct 19, 2018

We do not have an Irving location, but one of our closest branches is at 1515 N. Cockrell Hill Road in Dallas! Or feel free to use our branch locator on our website!

The lobby is open?

Rafael Tovar | Oct 19, 2018
Neighborhood Credit Union | Oct 19, 2018

Our lobby is open M-Th 9am-5pm, and Fri 9am-6pm

Why does there hours say their open and they don't even answer phone calls???

Liliana Hernandez | Oct 19, 2018
Neighborhood Credit Union | Oct 19, 2018

We apologize for any frustration you have experienced! Calls are taken by Member Services, open M-Th 9am-5pm and Fri 9am-6pm. Only our drive-thru is open on Saturday from 9am-12pm

What is the routing number? I can't find it

Stella Jones | Oct 19, 2018
Neighborhood Credit Union | Oct 19, 2018

Our routing number is: 311079270

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