Hiatus Spa + Retreat

MALAIKA Thomas

Anniversary Surprise FAIL! This was not the type of Customer service I was expecting. I CALLED in week. Ahead and booked a couple's massage for my husband and I 14 year anniversary.We would be driving to Dallas to celebrate, I wanted to surprise my husband with a Message. When making my reservation I confirmed the price, and details of the massage. Well let's just say Price gouging is a thing. After my 1/2 massage we we're told to go into another room for the next step. And the final step a facial .During this 2nd step foot bath, I expressed that this was not in the details of my couples massage THAT I CALLED And booked. Ater reviewing the details with the Reception she sayes "ohh I'll give you 20%off" .Umm excuses me Ma'am I did NOT Book these services and will not pay $600 extra dollars! On top of the 280 that was confirm on the web page and over the phone. Not to mention Tips! 2 people getting a massage! WHY ? Am I tipping 3 people! so confused. I was still charged for the foot bath that I DID not book!No apologies! And they Embarrassed me infront of my Husband Real bad 🤦🏾‍♀️. Let me be clear the ladies that performed the massage where AWESOME! Customer service was a FAIL! AND Disappointment 😞

Brandy Lindsey

Hiatus Spa is the best spa in Dallas. The staff are incredibly friendly, helpful and knowledgeable. The spa is so serene from the moment you walk in the door. Brandy provided the best facial I’ve ever had. She took to the time to get to know me, my skin and my concerns before my facial and made great recommendations throughout my facial. Already looking forward to my next facial and more services at Hiatus.

Dien Truong

I’ve been twice now. Dan, the masseuse, did my body well!! Carol, I believe that's how you spell her name, was so kind and knowledgeable on my skin when I went another time for a facial. I'll be back to see you all!

C Pittman

Peaceful clean design and Laura was excellent and professional