WestRock

Santana Monrreal

Very bad got there 5am for appt and did not get called till 9am to dock . Then went all they way to delivery distanation 6 hours away and was rejected said they cancelled the order day before so why did we get loaded . Now had to cancel our other loads dur having to take back to Dallas. No communication skills at all. Requesting to be paid they same if not more to take back. Disel not cheap and just lost our next to pick upsdur to this svrew up on there side

rob Tiley

My experience was far better than what others have said.

President Robinson

One of the worst facilities I've ever loaded at in 4 decades of trucking. Directios: I-35E exit Marsalis/Ewing; go south a couple of blocks to Clarendon; make an extremely hard left onto Clarendon, and it will be on your right. You stop at the front window of the guard shack for a check-in sheet, but go park up on the hill to your right to fill it out, then walk your paperwork to the back window of the guard shack. Now wait. Normally, you're loaded between 5 and 7 hours from when you check in. Today, it was 9 hours for me. Once they call you to a dock, don't slide your tandem until you're completely lined up to the dock. You'll thank me later. They only have 2 shipping docks, and 2 receiving docks. I've only picked up, so I only know the shipping dock procedures. After getting into the dock, go up some steps to a check-in table at dock 2. There probably won't be anybody there. Put your check-in sheet under a weight on the table, take a gladhand lock from a hook on the wall, chock both tires, lock your red gladhand, and return the hook to the hook. Now, go back to your truck. When they're done, they'll probably yell. Go get your seal and paperwork. When leaving, go straight down the one way street until it ends, then go to the right, and it will bring you back around through the back of where you were parked at for all that time. There is a scale on the way out of the parking lot. Give your paperwork to the guard at the back window. Have fun.

Mo Adam

Generally,Westrock is very bad and unfriendly company for truckers in my experience but this place is the worst . The security guards behave like they were being forced to this job you could barely hear their instructions behind the glass window. The only good thing here was the parking and the loader guy who was helpful over the phone.