Astound Broadband Powered by Grande

Category: Internet service provider in Lewisville, Texas

Address: 500 Tittle Dr Suite 400, Lewisville, TX 75056, USA

Phone: +18662472633

Opening hours

Sunday: Closed

Monday: 9AM–6PM

Tuesday: 9AM–6PM

Wednesday: 9AM–6PM

Thursday: 9AM–6PM

Friday: 9AM–6PM

Saturday: Closed

Reviews

Shabana Lalani

Oct 14, 2022

Let me start off by saying they do not deliver on what they say, and if I could I would give zero stars for the network and the customer service. The technician said I’ll get a free month since the internet wasn’t working properly for a couple days and it wasn’t the first time and I was still charged and when I called the customer service she said she can’t do it yada yada and had me on the call for 1 whole hour just to say she’ll adjust my bill and refund the bill for 1 day which is $2.

Tikie Kriticos

Oct 12, 2022

Technician did fast and knowledgeable work on my internet installation.

Jo H.

Oct 11, 2022

THE slowest internet I’ve ever encountered and I don’t even know how that’s even possible because we had AOL dialup in the 90’s. The service is HORRIBLE. I had to resort to using my phones hotspot to get anything done. ON TOP OF THE WORST WIFI SIGNAL EVER, they charge you an extra $10 on top of your bill every 6 months. I wouldn’t be so angry it wasn’t SO SLOW!!!’ Please get real!!!

Chunhui Song

Oct 10, 2022

Like other reviewers, I would give 0 Star if I can. Life is already hard and these guys will try to rob you. They don’t care about existing customers at all. Increase our monthly charge from $35 to $50 for 300 Mbps, while offering the new customers $25 for 400 Mbps. Called their customers service and was told there’s nothing they can do. Don’t fall for those new customer deal traps. You will get screwed later.

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Questions & Answers

The saints game on Sunday. What channel if I am in Dallas Texas

Sandra Carroll | Oct 19, 2019
David Ashmore | Oct 19, 2019

Check the web site...it is pretty good

One of your utility boxes in our neighborhood is broken off at the base and laying on my neighbor's lawn. who can I contact about this?

Ellen Cooper | Oct 19, 2019
Ellen Cooper | Oct 19, 2019

Thank you, David. 4215 Boxwood Dr. Denton. Thank you, Thomas. My neighbor at that address has been trying to get it taken care of for years. You are a prince among men.

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Does Grande service the Carlisle addition of Lantana

Orville Bowland | Oct 19, 2019
David Ashmore | Oct 19, 2019

Call their customer service line and they will help you

any problem in this area? from 12 p.m. no internet connection work.

Robert Lee | Oct 19, 2018
Branden Jacobs | Oct 19, 2018

There is a fiber cut currently and network techs are working to fix.

We just had a technition connect us, but now after he left we can't get on, it won't acknowledge our password.

Monica Daake | Oct 19, 2018
Nathaniel Robinson | Oct 19, 2018

Confirm your password. It is usually located on the bottom of your router. Somewhere there is a sticker with all the important information.

how do you change Internet password

Maralinda Ford | Oct 19, 2018
Nathaniel Robinson | Oct 19, 2018

Do you mean your WiFi password? Consult the user manual for your router. The Grande then hopefully left it with you, but you can look up the model on the router, then Google the manual. Or call Grande tech support.

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How do I transfer the phone calls to my cell phone?

Lael Summer | Oct 19, 2017
Surg Rises | Oct 19, 2017

You can set up call forwarding online if you have the optimum phone service.

Keep losingservice on Hallmark channel. Screen shows "problem with the signal on this channel. Trying again. (V53).

Sarah Ray | Oct 19, 2017
Lindsay Kline | Oct 19, 2017

Good luck

Can I suspend services for a short time?

Gail Fontaine | Oct 19, 2017
Lindsay Kline | Oct 19, 2017

Probably, if you are in the military

Do u service 1122 Millview Dr Arlington Tx 76012

Mary White | Oct 19, 2017
Mary White | Oct 19, 2017

Ok thanks for the information. Love u guys had Grande in Austin.

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