Roto-Rooter Plumbing & Water Cleanup

Robert Flores

Roto-rooter might get the job done, but it is a terrible experience along the way. The company does not care about the customer experience and just tries to get every dollar they can. They told me multiple times that my leak was category 1, but invoiced me for category 3 services. Their accounts payable clerk is trying to charge me even more money now because the company does not know what is even going on. Roto-rooter is aware there is a claim that needs to be processed through my insurance company, yet they are trying to strong-arm me before the insurance company can review their invoice. Even performing the services was a struggle for them. Their technician was not on the same page with the restoration manager. Everyone was pointing fingers at each other. Very frustrating experience. I will never use this company ever again. I would never recommend this company. Just a joke.

Efrain Malave

I will admit, Parker came to our house and fixed one our problems. In the process, the machine used shorted out half of my house. No lights. I have called numerous times and given the runaround. 2 weeks later and still not able to get a manager on the phone. Just be careful when plugging their equipment to your outlets. They do not follow up. Very disappointing.

Katherine Bowen

Nicholas is awesome! He came by and fixed my kitchen sink for me. The repairs where outside my level of knowledge, he had to snake the line. Thank goodness they have good quality people - especially on Sundays!

Bonnie King

Great experience !!! The scheduler was wonderful and sent James in less than 30 minutes . James is the BEST he got here and identified the problem at first sight !!! Expedient response and resolution of the issue . James made recommendations and saved me a fortune . Professional , exceptional service !!! Thanks James !!!