CVS

Diane Kennedy

I am so mad…. I no longer take 2 medicines and I personally went in the store to tell them that so I would no longer get the messages to pick up. The young man (that usually answers the pharmacy phone) would not let me speak! After being cut off by him 4 or 5 times, I said “wait! Will you let me speak?” He then arrogantly fussed at me for being rude! I tried to make him aware that he was the one being rude-he wouldn’t let me speak. He said I could speak if I wasn’t rude! Of course, he continued to harass ME for my behavior. The funny thing is he was the person that waited on me when I went in the store and told him about discontinuing the medicines. The rest of the personnel in that store are very helpful and pleasant!

Brooke Gibson

When this location was off of 1960 in Atascocita, I felt the service and understanding was much better. Now there have been many times where my prescription orders don’t come out correctly and or together like they’re supposed to. I tried calling two separate times and was on hold over 25 minutes each. The second time while I was still on hold I drove up through the drive-through to see that nobody was attending the phones. I asked the service attendant why and she said that they were there listening for the phones but there was obviously no attention to that. This is not the first time I have seen many people working very hard behind the counter, but ignoring the phone calls in the office It is very disappointing because CVS has been one of my favorite pharmacies over the years. At this location they don’t seem to go the extra mile to really help you understand what you can do to make your prior authorizations go through and additionally the lack of customer service on the phone is very time-consuming and difficult for not only me, but from what I see for many other patients. CVS has the potential to be very good, but with the lack of customer service, getting prescriptions ready correctly and answering phones it’s definitely down on the lower end of the spectrum at this time

Haley Rogers

I don’t normally go out of my way to write reviews and I have NEVER gone out of my way to write a negative one, but the people who work in this pharmacy are incredibly rude and snippy. I have had to call multiple times to get a prescription refilled that I’m not allowed to refill in the app. They can see I have no insurance and then proceed to tell me “well you know this will be expensive” .....yes I’m aware of the reality of my insurance situation. I have used several CVS pharmacies and this one is absolutely disappointing. I only gave 2 stars because the store staff is nice.

Desirae

Would rate 0 stars if I could. After leaving emergency room with my toddler I was told I needed to start her antibiotics tonight to come here and pick them up they are 24 hours. I am only customer in line, store is empty, after waiting at window 10 minutes and honking a guy comes to the window and tells me my script wasn’t faxed over. Another 10 minutes, comes back and says it got sent but wasn’t filled because insurance is not on file. He then apologized for not seeing the script because he is not even a pharmacy tech, HE IS A CASHIER UP FRONT. He is helping the pharmacist get caught up. My prescription was sent an hour before I pulled up. I’ve now been in the drive thru another hour still waiting for meds, store is empty, nobody else in line, told them don’t worry about putting insurance on file, I would self pay, still waiting. Absolutely awful.