Best Western Plus Eagle Lodge & Suites

Lytishya Borglum

Wonderful stay. Room was very clean with comfortable beds. Breakfast was awesome. It was more than we were looking to spend but only suites were available so our room could have slept 7 adults comfortably, for $200 that’s a great value. We will be back!

Verified Hotel Guest

Positive: The staff was very nice. The room was clean and large enough to allow a wheelchair to get around easily. Negative: It would be nice if the gym was open later than 10pm. One of the saunas was out of order during our stay as well.

Alisha Kamat

Pretty good experience! Rooms are decent and clean. We found them a little smaller than expected, but overall they’re alright. Breakfast is good - eggs, sausages OR biscuits with gravy, assortment of breads/bagels/muffins, coffee/juices/ and so on. We have stayed at other Best western plus locations and found them a little better than this one, but no complaints here as well. Great location, lot of restaurants nearby, close to Vail and Glenwood Springs.

Lonememe

This is the last time I stay at this hotel because the noise was so disruptive to getting sleep. Our upstairs neighbor was having a party, and I had to call the front desk at 1am. They quieted them, but they still were stomping around and in and out of the slamming door until 2:30am. They did the same the following night, and we got very little sleep. The sound deadening here leaves way too much to be desired, especially when you're trying to get up early to go skiing. Even if we didn't have noisy upstairs neighbors, the hallway doors all slam super loudly unless the guests guide them closed. I'm also a pilot, and I noticed a few crew members checking in here from nearby KEGE, and I wouldn't be super happy if work put me up here. When I brought this up at checkout, they were apologetic I was told I'd be offered a discount off my bill, which I was appreciative of since that might have saved the experience for me. Then I received a phone call later from the manager stating that I couldn't be given a discount because I had already booked a discounted rate, and that I'd be offered an upgrade next time. So, because I already got a deal (because I'm a "valued" BW Rewards member), I can't be given any sort of compensation because of a terrible experience? Frankly, what good is an upgrade if there won't be a next time? Edited to add: I was just contacted by management who apologized for the experience and adjusted my room rate for the stay. The staff here were very nice, so at least that is going for it, and I'm grateful. I'm leaving the review up just so people can adjust their expectations accordingly for booking here. Maybe staying on the upper floor would help, but you'll still deal with slamming doors.