Joe Myers Ford

Flora Alejandro

We went in on a Saturday afternoon to have the coolant flushed & oil changed on our F250 diesel. 2 hours later we were ready to go. Sunday afternoon my husband noticed the hood was partially open. He looked under the truck & there was fresh oil. He tighten something & also checked the coolant reservoir & it was dry. We took the truck back on Monday after my husband explained to the service all that was not done or incorrectly done. I spent another 3 & a half hours to have it finally completed. My suggestion is to perhaps give the employees a little more automotive training. In the end all was taken care of.

Tony Wood

I originally purchased my truck at a different dealership, but since my wife previously purchased her Mustang at Joe Myers and has it serviced there, I figured I would start taking my truck there too. It's always been routine maintenance until recently when my F150 Ecoboost started throwing plumes of white smoke out of the exhaust each morning. I brought my truck in expecting to pay the diagnostic fee to find out what was wrong with it - that's pretty much when things went sideways. I never heard back from the dealer, so after 5 days, I called Joe Myers to see what was up (calling can be a pain because it seems like there are so many hoops to get to the right person to talk too, if you aren't disconnected first). When I finally got a hold of someone, I was told that my truck was fixed and ready to pick up (I was never called to be notified about this). That would have been great, if I had ever been told what was wrong with my truck in the first place, and how much it was going to cost to fix it. It was a pretty sizeable bill (especially with labor rates skyrocketing after Covid, 2/3 of my bill was labor).... and I asked if it was customary practice to go ahead and fix vehicles without first letting the customer know what was wrong and how much it would cost to fix. There wasn't much of a yes or no answer, instead just a 'well you approved the service because you signed the paperwork' (which was the initial paperwork for the diagnosis, not any further repairs - unless that is in the fine details but not specified to the customer). Regardless, the person I spoke with could tell I was unhappy, so he offered me a couple of oil changes on the house in the future. When I came to pick up my truck, I was given a single free oil change... felt like a slap to my face.

Jim Hardy

Everyone at Joe Meyers Ford was fantastic. It was the best car buying experience I’ve ever had.

Peter Bailey

Buying a new vehicle was easy and pain free. Went backwards and forward a few times but everything turned out wonderful Friendly, efficient and knowledgeable staff made everything seamless