Address: 5835 Center St, Pasadena, TX 77505, USA
Phone: +18008391154
Sunday: Closed
Monday: 8:30AM–5PM
Tuesday: 8:30AM–5PM
Wednesday: 8:30AM–5PM
Thursday: 8:30AM–6PM
Friday: 8:30AM–6PM
Saturday: 8:30AM–12:30PM
Vangelis Basaldua
Horrible experience!!! Customer Service is poor , people hack into your bank account and you say something be prepared to receive a letter in the mail saying you have limited contact and get threats on police if you visit the branch... I switched to Shell credit and wow!!! awesome, professional and understanding!
Elinor Ariadna Díaz Mora
I recently got a Fraud check, and they where really helpful, they help me as fast as they can to get it fix.
Marina Lara
This banking company is terrible! I have been with them for so many years and never had so many issues. Online banking was down last week, came back up and now all my account information is delayed and incorrect. I have now called 5 times, sent 4 messages to their supposed secure member assistance through my account and zero responses! Called again and advised there is restrictions to getting details now over the phone so I can’t even call and ask about my account issues. Zero explanation. I now have to try and take time out of my busy work schedule to go all the way to the damn branch for a full explanation in which I will also be closing my account due to the poor service and lack of response from any supervisors or member care in general. Save yourself the time wasted, anger and frustration and stay far away from this banking company! My daughter will be closing her account next as she is now having the same issues. Their responses on every issue posted here is to email them but I am proof they don’t respond to any damn emails which is why I had to post this review! Worst customer service ever!
Mary E
Terrible! Horrible! Supposed to be manager on a Saturday morning! I was the only customer in the bank at the moment the two tellers was doing there best to help me with my problem! I hope she doesn't treat her employees that way!😳After the whatever title you want to give her saw that she needed to do a tad bit of work she(mgr) yells out whatever you all doing with that customer needs to stop & she can make an appointment when we have the appropriate time!" She's rude, inconsiderate, poor character, bad integrity and I can go on & on! I am pretty sure someone has seen this picture too. She acted as if I wasn't a customer! A sincere, caring manager saw the tellers having an issue & the proper thing to do would have been to "ASK!" what was wrong & address it properly! I haven't been back there since! So ashamed to share with my community that I bank with a mean Halloween witch!
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For credit cards, please log in to Digital Banking and use the travel notifications option under Manage Cards. For debit cards, notify TDECU at least two business days before your departure by sending Member Care a secure message in Digital Banking, or calling the number on the back of your card and providing the dates of your travel and the destination.
A hold means that although a check amount was credited to your account, it's not yet available for your use. TDECU’s general policy is to make deposited funds available on the first business day after we receive a deposit. In some cases, however, we may place a hold on funds deposited by our Members.
Hello Leobardo, yes we do offer commercial loans. You can see our current commercial loan information here: https://www.tdecu.org/commercial-loans/
Yes we are, you can find all our shared branch locations here: https://www.tdecu.org/find-a-location-atm/
TDECU stands for Texas Dow Employees Credit Union but since we are open to more than just Dow Employees we go by TDECU. Membership is open to those who live and work within our field of membership and you can learn more here: https://www.tdecu.org/membership/
Hi Anitra, we are currently offering loans and 0% APR on newly issues credit card purchases for up to 6 months. You can learn more here: https://www.tdecu.org/storm/
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